Great customer service
I reached out to Compass with questions about a recent purchase. The mining concierge Nathan had a timely and informative response. Thank you again.
By Ryan
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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675 reviews
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Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
compassmining.io (compassmining.io) has 675 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
675 approved reviews, newest moderated first
I reached out to Compass with questions about a recent purchase. The mining concierge Nathan had a timely and informative response. Thank you again.
By Ryan
Great I Repeat Great
By vikrant S.
Recently had a meeting with Brad Videon, extremely friendly and excellent customer service, put my mind at ease with compass, offered any further support required and relayed me with some knowledge based on his own mining experience, legend.
By liam F.
Jesus Guillen was helpful answering my questions
By Casey A.
Great team! I'm very happy about how they been managing all the process.
By Frederico M.
Thank you @Nicholas Grimm, @Erick Smith, @Evan Hauser, @Whit & the whole Compass Team! I just got my first BTC Miner online, and while there were delays, Compass always treated me fairly, and communicated clearly. Thank you. It's good to be mining with you.
By Dave R.
Concierge was very responsive and replied within 24 hours. Happy and encouraging as this is my first time to join Compass.
By Noel N.
Very prompt response time. My first exchange with the team but already making me look forward to working with them in the future.
By sunny