Compartes ChocolateReviews of compartes.com

I paid $99 for a heart shaped box of Valentine chocolates. The box was green and really a darling box but the chocolate inside was close to the worst I’ve ever had. I will say the two pieces of apricot dipped in chocolate was very good. Very fresh. I also got two dipped in chocolate Oreos. The two Oreos were crisp and fresh. But I can buy Oreos dipped in chocolate that are a buck per cookie versus two in a $99 box of chocolate that take up a lot of space. They also had peanut butter cups two milk chocolate and two dark chocolate peanut butter cups. They were literally peanut butter on a base of dark or milk chocolate and then covered with more chocolate. There was nothing special about them at all. My box had 6 big marshmallows that you buy at the store that were stale and dipped in dark or milk chocolate . There were two chocolate covered dates they were stale, flavorless, and then the rest of the chocolates were basically just dark and milk chocolate poured into the little paper cups with some nuts inside of it, they were hard to bite off , the dark chocolate especially was overpowering and the milk and dark chocolate were very waxy, but really sweet and not very flavorful. So I would say this was the worst use of $100 that I’ve ever spent on chocolate. I’m really surprised that Oprah raved about this chocolate that’s why I tried it but buyer beware!

14 days after spending over $12,000 on a corporate order the delivery has still not been received. I had to inform them about this. No apology. No compensation. Told it was out of their control.

I’ve ordered several times for friends and family. We are all so pleased with the flavor, variety and quality of the chocolate and added delicious ingredients. We are fans of the dark chocolate covered fruits! Packaging and timely shipping are perfect!

I wish I had checked Trustpilot’s reviews for Compartes before placing a corporate order for 150 boxes. The customer service was absolutely atrocious. We dealt with a man named Benjamin who was shockingly rude and condescending. Yes, we were late in sending our recipient list — but Compartes knew the order was coming. They had already developed custom designs, received our proof approvals, and been in constant communication. Despite this, Benjamin refused to work with us to find a solution and simply left us in the lurch. With service like this, Compartes should not be in the business of custom corporate chocolates. Fortunately, we quickly found another high-end chocolate company who sprang into action and saved the day.

They do not honor lower prices. Purchased a few items from them and within a week after my purchase the same items were 33 percent cheaper on their own website. I called customer service and asked them to honor the lower price. They flat out refused. I will take my future business else as most vendors are willing to accommodate price matches for recent purchases

Placed an order for a gift, filled out their order form with recipient address placed my order, got email that once shipped I would receive tracking, got the tracking that the order was on its way TO ME, not the gift recipient, contacted Compartes they said because I placed the order with Apple Pay it automatically pulls the address of the card holder for the shipping address( they also have a box that you check if it is to get shipped to the card holders address which I DID NOT check as it was to go to the address of the gift person) they said I could contact UPS and change the address, I immediately did that and learned UPS would charge me $16.99 plus $56.72 for a transportation fee, a $71.71 total to have the address changed, no thank you, what poor business practice, so beware if trying to gift through Comparte

This company doesn't answer their phones, respond to voicemails or emails.

Easter order has not arrived yet. Emailed them on the 20th of April to find out why UPS hadn’t received the package 4 days after a request had been made by Compartes. They have not answered me 4 days later. Called today and was told that it would arrive in the time frame I requested. Had no idea that Compartes would sit on an order for at least 4 days before UPS would receive it. Asked for a refund and to cancel the order and was told no. Although past recipients love these chocolates, I will no longer do business with such an unresponsive company.