It was my fisrt time and will probably be the last
It was my fisrt time booking with this company and probably my last. The price was fairly good but now I am asking myself if it was really a good deal. Once I got to the Tampa airport, I was told by the agent that I had to pay for the rental. I mentionned that I had already paid with compareautorentals.com but she could not find it in the system. I called the 1-800 number to sort things out. My first attempt the call could not go through. Same thing for the second call I made. Finally by the 3rd time an agent answered and told me that he would reach the rental company and get it fixed and that I should receive a phone call shortly. That was at 7pm on Monday March 11th. Since it was approching 9 and my 15 month old was tired I went back and paid for the car again since I did not get a call back. On the Tuesday around 4pm i called back spoke to another agent and told here everything that happened. She seemed to be sorry and promised me a call back. We are now Thursday March 14th and it's 11 am and still no call back. I also sent an email yesterday and no reply. Im really tired of waiting and I am afraid that I may never see my money again ..
By Marly