Companion ArchiveReviews of companionarchive.com

Response from Companion Archive· Sep 28, 2026

Hi Caroline, We’re really sorry to hear that your cat’s unique polydactyl features weren’t captured as you’d hoped. We completely understand how important those little details are when creating a portrait of a much-loved pet. We appreciate you reaching out so quickly and are sorry that our response left you disappointed. We’ve requested your order details so we can look into your specific experience and see what happened. Thank you for taking the time to share your feedback with us.

Response from Companion Archive· Sep 22, 2026

Thank you, Paula, for your kind words about your dogs’ portraits! We’re so glad to hear you love them. ❤️ We’re sorry to hear about the issues with the frame and hanging mechanism, though. We’d definitely like to look into this for you and see how we can help. Could you please send us your order details and reach out to us directly? Our customer service team would be happy to assist you and work toward getting this resolved. Thank you for bringing this to our attention!

Response from Companion Archive· Jun 10, 2026

Thank you for bringing this to our attention, and we're sorry to hear that your portrait did not meet your expectations. This is not the level of service we aim to provide. Our support team will review your case and follow up as quickly as possible to discuss options for correcting the artwork. We appreciate your patience and the opportunity to make this right.

Response from Companion Archive· Apr 4, 2026

Hi Bianca, thank you for your feedback. We really appreciate you sharing your experience. We're glad to hear the portrait arrived quickly, but we're sorry it didn’t fully match your expectations. Please feel free to reach out to us directly so we can take a closer look and make this right for you. We’re here to help and will do our best to address your concerns.

Response from Companion Archive· Apr 1, 2026

Hi Ellen! We’re so glad you enjoyed the painting! 🐾 Thank you for letting us know about your dog’s unique tail, we completely understand how important those little details are. Your suggestion about including a quick questionnaire for unusual physical traits is excellent 💯, and we’ll definitely use it to help make future portraits even more accurate.😊 We really appreciate your feedback and hope your portrait continues to bring you joy!

Response from Companion Archive· Jan 29, 2026

Thank you for your feedback, Andrea. We appreciate you sharing your experience and are glad our team was able to work with you to resolve the issue. Your input helps us improve our product clarity.