Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
517 reviews
CommonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With a variety of private apartments, micro studios, and coliving apartments across the nation, Common makes city living better. Coliving at Common offers private furnished bedrooms in beautiful shared suites, competitive rates, free utilities, weekly cleaning, and more while eliminating the hassle of living in the city. That means you never have to worry about cleaning, moving furniture, splitting bills, or buying essentials like soap and toilet paper. You and your roommates share a well-maintained kitchen, a tastefully furnished living room, and hospitality-grade amenities. Now leasing in New York City, Jersey City, San Francisco, Seattle, Los Angeles, Fort Lauderdale, Philadelphia, Chicago, and Washington, DC.
Common (common.com) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
My agent in Zachary was one of if not the single most helpful individual in the entire process: between his in-depth and thorough understanding of the apartment and the process and the actual apartment it-self actually being able to portray the layout of the closet to bathroom in a fluid manner.
By Alexis G.
Response from Common· May 4, 2022
Thank you so much for your kind words and always feel free to reach out if you ever need anything! - Zack
Zack Sultan was an amazing guide and very professional. He was very responsive to emails and phone calls and gave an amazing tour. He worked during Easter and really made the tour experience well. He helped me with any questions I had. I wish him luck on this next endeavor.
By AD
Response from Common· May 4, 2022
Alan! Thank you so much for the kind words man and if you ever need anything in the future, you know how to reach me! - Zack
I went to a showing with Zack Sultan about a month ago to see some of the units. He had been extremely helpful, answering my questions and giving me a really good tour. He was also very responsive to emails. Overall, it was a very simple process with him helping me.
By Anthony C.
Response from Common· May 4, 2022
Thank you so much for the kind words Anthony! It was a pleasure working with you as well!
Great tour by Zack, and good experience with everyone at Common so far. Thanks
By Gavin S.
Response from Common· May 4, 2022
Thank you so much for your kind words! It was a pleasure working with you! - Zack
I didn’t receive my card at first, but then I did. Thanks for the help
By Keonte M.
Response from Common· Apr 27, 2022
Thanks for leaving a great review, Keonte! We're always here to make things right if you ever need help.
The staff at Common have been very quick in addressing issues via email. They fixed a dent in the door in 2 days, quickly fixed the garbage disposal and cleaned the couch. Good communication and I was informed throughout the process!
By Jon
Response from Common· Apr 26, 2022
Hi Jon, we are very happy to have provided you with such a positive experience!
I've enjoyed living at common but I've also had many issues with them. The alarm has gone off many many times in the middle of the night. There is no sense of organization and no communication with the people that live in the building. So even after the alarm goes off, nobody apologizes or tells us what happens. There are lost of things that seem off. For example people that have moved out haven't gotten their deposit back. Another thing is they increase your rent each time you renew your lease but they charge everyone a different amount. Overall, the communication between the people that live at the building and the people that work for common needs to improve. The people that work downstairs in the front desk usually can't help because there isn't much they can help with. Anyone that you need to talk to, you'll never see in person. They also take forever to respond to emails. There is an app that people share all the issues they have in, but nobody from common ever reads the chat so they never fix anything.
By Ma
Response from Common· Jul 15, 2022
We're sorry to hear about the challenges you've encountered at Common, Ma. We've made sure to escalate your feedback accordingly, and I see that a member of our team has been in touch. We hope that your experience has improved! For reference, the app is exclusively for members to communicate with each other through the chat functions! If you would like to report an issue or reach out to the Common team, you would need to follow the prompts in the app to submit a formal request.
At first I had a hard time with customer service over the phone, but then Zack Sultan stepped in, and really helped. Such a nice guy, great at his job, and made himself available to help me with my application on his day off!
By Louis K.
Response from Common· Apr 26, 2022
Thank you for the kind words Louis!
