Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
598 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 482 reviews with 5 stars · Clear filters
I am not an A/C expert but AL @ ComfortUp walked me through everything I needed and got me all fixed up. My units were going to our home on a remote island in the Bahamas so I could not afford to have any mistakes made do to the logistics and installers not having everything there and in place for the installation. Thanks AL for the great service!
By Ronald
Very fast turnaround, order, shipped and recieved quicker than buying smaller items from ebay.
By Richard M.
Response from ComfortUp· Mar 21, 2016
That's great to hear, Richard. We weren't aware that we were faster than other merchants on eBay. Thank you for shopping our eBay store front.
FAST SHIPPING GOOD UNIT ORDERED 18 SEER GOT 16 SEER BESIDE THAT THESE PEOPLES SHIP FAST.
By KENNETH P.
I searched the internet for the best heat pump/AC Unit. One that fit the room but was a little more than it needed. That fell between a 9k-12k BTU machine... Oh ductless mini split.... Not a window unit. I settled on 5 models. Every single one was so much money from all dealers until i found comfort up.... They had a 12k btu model that was 1150. Shipped. Out the door to mine. EVERY PLACE i looked was 1450 & anywhere from 150-300 for shipping... Yikes. 1750. plus TAX. It was unreasonable for sure. Then comfort up popped up....$1148.00 to my door...like i said, best price and that includes manufacture refurbished, which i obviously didnt want but had considered because of the warranty and price difference.. Yeah, in fact i had to look to make sure the price wasnt for a remanufactured unit thats how great the pricing was. Comfort up ended up being better than home depot and lowes and other AC Equipment resellers.. Comfort up.... Blows them away. Very happy.
By mark B.
Everything arrived as described, neatly stacked on a pallet shrink wrapped and security taped.The folks at Comfortup answered all my questions and were a pleasure to deal with.I recommend them to anyone needing hvac .They also had the best pricing I could find anywhere.
By Randy C.
Bought this unit through Ebay for my wife's art studio. Installation was easy and the results were fantastic. The unit came Truck Freight on a pallet. It actually arrived three days earlier than the expected date. It was Well packed and there was no damage. Pricing was very attractive. I am a service tech experienced with refrigeration and the cost was actually cheaper than I could buy it from my local dealer. Overall I am very pleased with this unit and Comfortup
By Lane S.
Great prices. Fragile parts packed superbly. Couldn't be happier.
By Dennis M.
Thanks for the prompt delivery! AC came in perfect condition. Your prices are crazy good! I put the AC in this past weekend and it works GREAT!
By Michael
