Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
598 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 482 reviews with 5 stars · Clear filters
The customer service was excellent.
By Nancy jo W.
Response from ComfortUp· Jun 5, 2017
Thank you for the Fantastic Review!- We greatly appreciate your business and for taking the time to give us praise. We look forward to seeing you again soon on ComfortUp.com! -The ComfortUp Team
BEST CUSTOMER SERVCE. SHIPPING ON TIME. PRODUCT EXCELLENT.
By Dipak D P.
Response from ComfortUp· Jun 5, 2017
Thank you! Dipak for the great review. We truly appreciate great customer like you. Thank you for your business and we look forward to serving you again soon on ComfortUp! -The ComfortUp Team
Excellent experience. I ordered a mini split system via phone and a gentleman named Al was very knowledgable and helpful on several occasions. I ended up ordering an extra part for my mini split, that the hvac guys decided was not needed for the unit and the return for that part was also very smooth. Will revisit for any future hvac needs. I would just remind those that are having items shipped that items comes via freight shipping, which some people might not be familiar with. I would recommend watching the frieght video on comfort up's facebook page.
By Josh
Response from ComfortUp· Jun 5, 2017
Thank you! Josh, for giving us a great review and for your added insight. We love to see that you had a great experience with ComfortUp and that everything went smooth. We're also happy to hear that our freight video was helpful for you, thank you for sharing that. We look forward to seeing you again soon on ComfortUp.com! -The ComfortUp Team
Great customer service, excellent follow through.
By L W.
Response from ComfortUp· Jun 5, 2017
Thank you for the great review! We appreciate the kind words and are always happy to assist. We appreciate your business and look forward to serving you again soon. -The ComofortUp Team
Great customer service! Had a unit delivered that was damaged. Had it taken care of and Comfort UP sent me a new one with 2 day air! Rep name was Carey Dunn. She went above and beyond to keep my job on timeline.
By Dillon G.
Response from ComfortUp· May 26, 2017
Thank you! Dillon, for taking the time to give us a great review. We greatly appreciate your business and for being a fantastic customer. We're always happy to help and it's great when it's appreciated. Thank you for your business and we look forward to seeing you again soon on ComfortUp.com! -The ComfortUp Team
The online experience plus the customer service is exceptional.The prices are great and the delivery was on time.Kudos to the staff.I intend to use them more in the near future.
By chester B.
Response from ComfortUp· May 26, 2017
Price, Delivery and Service, we love to see that we exceed your expectations and delivered an exceptional experience. Thank you for your kind words and for taking the time to write this review. We look forward to seeing you again in the near future! -The ComfortUp Team
Great Gree mini split, Great price. Delivered in about three days to NJ. Very happy
By John M.
Response from ComfortUp· May 26, 2017
Its Great to see another customer happy with ComfortUp's Product, Price & Delivery. We truly appreciate you taking the time to write this review. Thank you for your business and we hope to see you again soon! -The ComfortUp Team
Great service, price and products! When I realized I had ordered the wrong line set, they were prompt to ship the right one and refund my account for the wrong one! Thanks, Comfortup!
By Thomas B.
Response from ComfortUp· May 23, 2017
Thank you, Thomas, for the fantastic review! We are always happy to assist before, during and after every order. It's great to hear that you got exactly what you needed for your system. We greatly appreciate your business and hope to see you again soon on ComfortUp.com! -The ComfortUp Team
