Great customer service but …
Great customer service but unfortunately it takes too long to get some GREE parts and use of the warranty.
By Eli
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
598 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 58 reviews with 4 stars · Clear filters
Great customer service but unfortunately it takes too long to get some GREE parts and use of the warranty.
By Eli
I would have given 5 stars but it took 1 week for the status of my order to change from "acknowledged" to "shipped". Other than that, the product was awesome and customer service was helpful.
By Theresa C.
Response from ComfortUp· Aug 18, 2017
We appreciate you taking the time to share with us. I'm certain we'll round off the perfect experience next time with faster shipping and earn that 5th star. Thank you for your kind words and thank you for trusting ComfortUp for your big purchase. -The ComfortUp Team
Sent wrong unit had to send back delayed ac installation. Good customer service fu!
By Erin L.
Response from ComfortUp· Aug 18, 2017
We appreciate you taking the time to share your feedback. We're happy to have helped ensure you got the right items you ordered and we very much appreciate your patience and cooperation while we did so. Your business is truly appreciated and we look forward to seeing you again soon on ComfortUp.com. -The ComfortUp Team
Super friendly staff at ComfortUp, but noticed that they could use some training on their products in order to assist the layperson on which to purchase for best application.
By Brian M.
Response from ComfortUp· Jun 16, 2017
Thank you, Brian, for the great review. We're always happy to assist and we're always improving on ways to find the best system for ALL of our customer's unique environments. We look forward to helping you again and I'm certain we'll be even better. Thank you for taking the time to share your thoughts and experience. -The ComfortUp Team
I got a good price, and quick shipping. The unit is not installed yet, but i don't expect any problems. I did my research and The Gree line seems to be a very good unit. My only complaint is that the seller appears to be holding back the newer units that are wifi capable only to those who ask. I had to order the older model and request that they send the newer one. My receipt shows the older model was purchased. What happens if I need warranty work? I understand the need to rotate inventory, but you need to be able to order the correct part number.
By Michael C.
Response from ComfortUp· Jun 5, 2017
Thank you for taking the time to give great feedback, we truly appreciate it. We're certain you love your new Gree. The new wif-units are available to anyone, we look to have them posted on our site soon. As long as your system is installed by a licensed HVAC contractor, you're in good shape with warranty. Be sure to keep your installation receipt and, to be safe, fill out the warranty form on Gree's website. http://www.greecomfort.com/resources/product-warranty/ We greatly appreciate your business and hope to see you again soon on ComfortUp.com! -The ComfortUp Team
Excellent sales information Unit works great! Quick delivery. Hoses could be shorter where it would look nicer when it is hooked up. Cools awesomely.
By Carolyn K.
Response from ComfortUp· Jun 5, 2017
We're very happy to hear you're enjoying your new system. We appreciate you taking the time to give us a good review. We appreciate your business and hope to see you again soon!- -The ComfortUp Team
Very good customer service. Cary was excellent in solving my problems.
By James F.
Response from ComfortUp· May 15, 2017
Thank you! James, for the great review, we're always happy to help. We appreciate you taking the time to write this for us and look forward to seeing you again on ComfortUp.com. -The ComfortUp Team
Copper connectors were a problem, sweating the lines was needed.
By John
Response from ComfortUp· May 4, 2017
Hi John!- Thank you for taking the time to give us your feedback. Please check for my email, I'd love to know more about your connection issue and want to find a happy resolution. This is normally a smooth connection, I'd love to help. We greatly appreciate your business and I look forward to more insights on your experience. -The ComfortUp Team