Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
110 reviews
Comfort PureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Comfort Pure, where we believe that a healthy home shouldn't be a luxury. For over 30 years, our core mission has remained simple and unwavering: to make high-quality, organic furniture accessible and affordable for every household. We understand that the environment you sleep and live in profoundly impacts your overall well-being, which is why we are dedicated to providing safe, sustainable alternatives to conventional home furnishings.Drawing on our three decades of industry expertise, we meticulously source the finest natural materials to provide our eco-friendly mattresses, beautifully crafted beds, and versatile futons. By leveraging our long-standing relationships with suppliers and prioritizing sustainable practices, we are able to bypass heavy markups and offer premium organic products at highly competitive prices. Our mattresses and futons are designed with your health in mind, utilizing natural components to ensure a safe, restorative, and chemical-free sleep for you and your family.At Comfort Pure, we are more than just a furniture retailer; we are passionate advocates for eco-conscious living. When you choose our products, you are not just investing in durable, comfortable furniture—you are making a positive impact on the environment. Discover the difference that natural craftsmanship and decades of expertise can make in your home.
Comfort Pure (comfortpure.com) has 110 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 69 reviews with 5 stars · Clear filters
Phenomenal! Followed up multiple times. Made sure my requests were addressed! Demonstrated great concern. Provided thorough email breakdowns! So thankful! Would recommend!!
By Cam K.
Response from Comfort Pure· Jun 25, 2026
So glad we could make the process smooth for you — thank you for the kind words! Enjoy your purchase!
The merchandise is quality. Delivery time was a little bit of a wait and had to be rescheduled, but the service was great. I called while ordering and received excellent help as well.
By Chris C.
Response from Comfort Pure· Jun 25, 2026
Thanks so much for the kind words! Sorry for the delay with delivery — glad to hear that the service made up for it. Enjoy your new purchase!
A timely arrival. Excellently packaged, the Tatami Mat is lovely. Very high-quality and looks great on our hardwood floor. We ordered the three panel mat which we can also use as a screen.
By Babs
Response from Comfort Pure· Jun 18, 2026
We appreciate the review. We're glad you are pleased with the quality of the mat and that it's working out well for your needs.
The topper works as described and it makes the bed so soft and comfy. It's like sleeping on a cloud.
By customer
Response from Comfort Pure· Jun 11, 2026
Thanks for the review! Glad the topper delivered on the softness. Sleep well up there on that cloud!
I appreciate the phone call on my order. I actually have not gotten my futon out to use it yet, but I will let you know if I have any concerns. I don’t like that it’s wrapped in plastic Thank you
By Tyi J.
Response from Comfort Pure· Jun 6, 2026
Thank you for the kind words! Totally understandable — take your time getting it set up. We hear you on the plastic packaging and are always looking at ways to reduce it. Please don't hesitate to reach out once you've had a chance to use it!
It’s made well and looks really nice. Perfect addition to our room
By customer
Response from Comfort Pure· Jun 2, 2026
Thank you! Really glad it's working well in your space.
The customer service for this place is phenomenal. Not only do they have humans who review your order and follow up, but their chat bot actually works. I wanted to place an order but didn't want it to be delivered to my house until after a specific date. I hadn't even placed the order but decided to see if the chat bot could help me figure out how long it might take to get my order so I would know when to purchase. The chat bot gave me some decent info, but I still wasn't entirely sure what to do. I asked the chat bot to have someone follow up with me and guess what?? Someone actually did. Bay. Bay followed up. He emailed me and instead of asking me ten questions I had already answered for the chat bot, he knew who I was, what I wanted to order, what my issue was, and had a solution. He's a gem! BUT - that's not all. After I placed the order, I got another call - from KELVIN. Kelvin called because the mattress I bought for the frame was a newer product, and they had been getting feedback from customers that the mattress needed to be a certain thickness to work well with the frame. I had bought a mattress that was going to be too thick to actually fold properly with the frame. So Kelvin gave me all the information and options - I ended up going with the other mattress, which was less expensive. He told me I would get refunded, and I did. The money was back on my card in two days. I love that I found a place I could collaborate with to efficiently get to the solution I needed. I love that there are businesses with real humans and real customer service that cares. Everything costs a fortune, the world is angry all the time. All I wanted was to buy a chair. And it was the best buying experience I'll have this year.
By Kristen M.
Response from Comfort Pure· May 26, 2026
This is everything — thank you! Bay and Kelvin will absolutely be hearing about this, and we hope your chair (and mattress!) brings you all the peace the buying process did.
I LOVE MY LIL JAPANESE FUTON! It’s a “single” person chair when folded up but my honey and I can fit side by side comfortably in chair mode. The shikibuton is comfy and made of wool so it’ll resist mold growth! The cover I got black but the material is thick and strong and will last a long time and resist ripping from my dogs nails. Putting it together was pretty easy. The futon is great quality and solid construction!
By Georgia R.
Response from Comfort Pure· May 26, 2026
We love this so much — a cozy couple AND dogs on a "single" chair is honestly the best use case we've heard. So happy you're loving it!
