I've had some mixed experiences with…
I've had some mixed experiences with this company. The representative that I initially spoke with, was quite discouraging. I am new to the experience of using these supplies and was hoping to receive some support in making an informed decision on what to buy. The representative gave the impression that I was bothering her with my questions, and seemed sleepy when I was talking with her. I didn't feel heard, on this very personal situation. However, I have had to call back to receive further support and felt that I was treated with more kindness from puth other reps. I have yet to receive my products, so I cannot comment on that yet. UPDATE. I did finally receive my products after almost a month. To be fair, part of this is due to issues with my insurance company. But Comfort Medical did not advise me that there were any issues until I had called in 5 days later to check on the status. I ordered a 2 piece product. I was only sent the bags. No wafers were included, so they are useless to me right now. I was able to get a representative to over night them, by why did this have to happen in the first place. I was given a number to call after my first review, but it just drops me into the customer services line. No number or extension for a m as manager or someone to speak to directly.
By SHELLY
Response from Comfort Medical· Mar 5, 2019
Hi Shelly, this is not how we want our customers to feel after speaking with a representative. Can you give us a call so we can ask you a bit more about your situation? We want to make sure you get the support you deserve. 1-844-700-4856