Comfort MedicalReviews of comfortmedical.com

Placed order, then received email on 9/11 notifying of delay (without providing the reason for delay), then order confirmation email hadn't come over a week after I ordered, so I called the help line. They said it had been waiting on a prescription confirmation from my GI doctor which suspiciously just came in right before I called. The agent said overnight shipping but it took 2 days, and I made it clear I was already 2 days into my last bag when the agent shipped it on 9/21. Other than that, I have no complaints and will continue to use Comfort.

called in a order, deliveded the next day

Very nice employees

We have just started with Comfort Medical. Our first problem was that the ordered was delayed, leaving us in a bind for supplies. The second problem was our inability to get through to anyone on the phone. We did receive the supplies we ordered after a week’s delay.

Comfort Medical has been very reliable providing my medical supplies on a monthly basis.

Helpful and informative customer service.

The customer service people are very helpful. The only problem I gave us with communication. I have been trying to access the web site and was told someone would contact me about it. Never has happened. Also would like a notification when my order will be shipping with tracking information. Thank you.

GOOD: I like that your customer service reps are understandable. I am not prejudice but, another companies reps had such strong accents that I had trouble communicating. Your reps are friendly. BAD: I have been your customer for less than a year. During that time I have been told your web access doesn't work because it is being redesigned. I can not access my Comfort Medical account from the web or the app. When is this going to be fixed?