Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,088 reviews
Comfort MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Comfort Medical (comfortmedical.com) has 5,088 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,088 approved reviews, newest moderated first
I have asked that my skin prep be changed from Adapt to Allcare twice. The Adapt doesn’t work for me and my skin beneath my wafer becomes red and irritated stinging. I would appreciate the change. Also I do Not need a regular 3 month supply delivery I have enough to last and do NOT have available space to store them.
By Laura F.
Response from Comfort Medical· Oct 20, 2023
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
I felt like the rep really cared about what I needed. It was a real conversation.
By Anne R.
Response from Comfort Medical· Oct 20, 2023
Thank you for the positive review!
The quality has severely gone down for this company to the point where I'm searching for a different company to switch orders to. Hard to reach someone to talk to, they will just take your number down, and it takes DAYS for a callback just to order. They are so disorganized they can't even find my account. No one is able to answer any questions. Just save your time and go find a different company.
By Pooh P.
Response from Comfort Medical· Oct 20, 2023
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
I loved comfort medical, they were prompt with getting my supplies to me. However, my last call for a reorder was not received, and when i called to ask about it they didn't know why at first, and then told me they are no longer in network with my insurance. I then had 1 week worth of supplies left. I wish they would have let me know sooner, now I'm 2mo's into this process of trying to find a new vendor to ship my supplies. I don't think they understand that having catheters is a life or death matter, if you reuse them you can get a uti that could be deadly. please care about your patients a little more, this shouldn't be "just a job" to you.
By Rainey J.
Response from Comfort Medical· Oct 20, 2023
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
Ease of ordering
By Vicki S.
Response from Comfort Medical· Oct 20, 2023
Thank you for the positive review!
Calling the 800 number is totally frustrating. Getting a live person who just takes down your contact information is a waste of time, because more times than not, I don’t get a call back. When I finally got through to an order taker, she was fantastic. She gave me her email address, so I can communicate through email now.
By David A.
Response from Comfort Medical· Oct 20, 2023
Thank you for the feedback. This important step allows us to work on continuously improve our patients experience.
Comfort medical has done great things for me. If I have a question or I can’t understand something they’re always there to help me. Everybody is so polite and helpful. I would never go to another company. I would recommend this company to anybody that I know.
By TRACI J.
Response from Comfort Medical· Oct 20, 2023
Thank you for the positive review!
Delivered 9 Month supply of Self-Cath Straight Intermttent Catheters
By C. O.
Response from Comfort Medical· Oct 20, 2023
Thank you for the feedback.
