Still waiting
Still waiting
By Darrell L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
69 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Column Tax makes online tax filing accessible for all Americans. We offer best-in-class tax filing, with a Maximum Refund Guarantee, Accuracy Guarantee and Audit Support included for all filers.
Column Tax (columntax.com) has 69 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12 reviews with 1 star · Clear filters
Still waiting
By Darrell L.
Please call me.I used your service to file my taxes and I have not gotten anything back in months
By Ryan H.
Response from Column Tax· Sep 15, 2025
Hi Ryan - I'm sorry to hear that you haven't received your tax refund yet. I just sent you an email so that we can look at the IRS status together to find more information. Thank you for reaching out, and feel free to contact us directly with any additional questions.
Very easy to use but still was rejected
By Kari C.
Response from Column Tax· Sep 8, 2025
Hi Kari - I'm sorry to hear that your tax return was rejected. Thank you for letting us know! I'm following up with an email directly to you now so we can help you resolve the issue and resubmit your return. Feel free to respond via email with any questions!
I filed my tax return on 1/29/25. I have not received my federal refund. No one from column has reached out. No letters, no emails. It’s impossible to get a human being on the phone. Today is july 16 and the wedsite STILL says processing. Its been almost 6 months & nothing.
By Jennifer C.
Response from Column Tax· Jul 18, 2025
Hi Jennifer - I'm sorry to hear that you haven't received your tax return yet. I requested your email address so I can look into your return and provide additional information directly. You're also welcome to reach out to us at [email protected]. We'll look forward to helping with next steps!
Still haven't received my taxes
By Monica M.
Response from Column Tax· May 6, 2025
Hi Monia - I'm sorry to hear that you haven't received your refund yet. I just sent you a separate email so that we can work on next steps together.
Your hard to contact I have worked more than one job it took forever to get through that I just went ahead and filed myself I'm pretty sure you all are rip offs thanks for nothing
By Krystal
Response from Column Tax· May 6, 2025
Hi Krystal - I'm so sorry you didn't get the support you were looking for from Column Tax. If there's anything we can do to help support on your tax situation, feel free to contact us at [email protected]. We hope to be able to assist you next year, and we appreciate you sharing your feedback.
Worse tax service I've ever used. Didn't submit something correctly to the state. Then didn't even bother to get ahold of me to let me know they needed actual paper forms. 1/10. Would not recommend!
By customer
Response from Column Tax· Apr 30, 2025
Hi there - I'm sorry to hear about your experience. I'm going to request additional information so that we can look into your case to remediate in any way we can, and to improve our process for the future. Feel free to reach out if there's anything else we can do to help.
My name is not
By Yuliana M.
Response from Column Tax· Apr 29, 2025
Thank you for letting us know - we will review and investigate.