Was wrong shape
Was wrong shape. Ordered a right angled triangle and they shipped something else.
By Jack S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
315 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Turn Your Backyard Patio Into An Oasis Of Comfort And Relaxation. Widest Variety of Sun Shade Sail Colors & Sizes. Lowest Prices Guaranteed. Free Shipping. Special, Custom Sizes. Lowest Price Guarantee. Made In USA. Free Shipping. Styles: Standard, Waterproof.
ColourTree (colourtreeusa.com) has 315 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
315 approved reviews, newest moderated first
Was wrong shape. Ordered a right angled triangle and they shipped something else.
By Jack S.
I had an issue with a product I ordered a year ago. I sent pictures of the deterioration and colourtree sent me a new replacement.
By ROGER M.
good information, good response, good/rapid delivery
By Bruce M.
Very good quality
By Armando E.
It was necessary to return a sun shade sail cloth because of the wrong size. My money was refunded immediately!. However when I wanted to upgrade to a larger size that’s when the confusion began with poor customer service communication/. I was not sure what was going on. Maybe speaking to multiple people was given different information each time that I contacted Colourtree. Frustrating. They offer a beautiful product but trying to reorder was not pleasant! It’s been 3 weeks summer is almost over and have not received the product.
By Dazzlindiva
Emailed Colourtree with a warranty issue and was promptly resolved.
By meatlessghecko
The website is easy to use. Quick shipping. Great product. We are in Florida. Our original 2 sails are effect after being in the sun and rain for 2 years.
By Jeanne S.
Fast delivery
By Michaele M.