One of my products came broken
One of my products came broken
By Marysol O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
One of my products came broken
By Marysol O.
It was too easy to order, I'm in Mexico, taxes were added by default, and my packege arrived in 3 weeks.
By Belén R.
Great quality, ships to Mexico with no problem whatsoever and it reached me somewhat fast
By Adriana
Sin avisar al cliente ahora ya no os haceis cargo de las tasas y paran los pedidos en aduanas, no lo he recibido asi q no comprare mas
By Susana J.
They say that taxes are included for Spain orders but they aren't. They even say in the webpage: "Spain: You can get it directly in your doorstep" My order said taxes included, but then my package was stopped in customs and they asked me to pay 40€ for a 9$ blush. I wrote to Colourpop and they said that they weren't included and that they won't refund the 9$....
By Alicia
I never received my package it’s been months now
By jimena M.
Amazing customer service, they sent me a wrong order and they gave me a quick response and sent me the right one at no cost, very good quality product and correct packaging
By desire R.
I think the page is amazing to shop, it's easy and intuitive.
By Alejandra P.