Bad shipping time and service
It took too long to relieve my package, and my tracking number didn't work at all, till I contacted customer service.
By Susana R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
It took too long to relieve my package, and my tracking number didn't work at all, till I contacted customer service.
By Susana R.
My girlfriend loves it
By customer
Blends well and stays on all day!
By Traci S.
Love the bright colors and the make itself. It's Gorgeous 😍 ❤️
By Gina S.
I love the makeup the eyeshadows and lip tint and lipsticks are my favorite plus super affordable
By sara R.
Love the products
By Tamz
I placed an order for 3 items, total was 28 usd. With shipment and duty taxes I payed 46 usd for 3 items. My order never came. I contacted DHL asking for an investigation, they said only the seller can open an investigation. I reached out to the customer service. They refused. 2 of my items where out of stock, they offered to partially refund me (without the duty taxes) even though I never received the order and they refused to investigate. After 2 months and about 20 emails, they finally gave in and refunded me...Next time i'll stick with another brand. I had much better experience with Moira cosmetics. Shipping was fast, I had an issue with one item (wrong colour), they offered me a coupon on my next order, no questions asked. They have the same price range as colour pop, but their customer service is better.
By Lyly
Llegó todo en perfecto estado y bastante rápido teniendo en cuenta la distancia.
By Sofía