terrible lack of refund policy
terrible lack of refund policy, couldn’t cancel my order despite not being shipped out yet
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
45,188 approved reviews, newest moderated first
terrible lack of refund policy, couldn’t cancel my order despite not being shipped out yet
By customer
Everything came to Serbia without a problem.
By Aleksandra
I liked how fast the shipping was and the value of being able to construct my own pallet based on the colors that i like. I also liked the variety of colors to chose from. However, some of the shimmers that i chose don’t really pay off. I had the Brazil pallet in the past which was so pigmented that i was excited to try this and it’s kind of been letting me down. Will continue to play with it and see if anything changes
By JD
Loved the tinted moisturizer and the lip tint I got. My face does not feel caked up at all!
By Tiana Q.
Colourpop has good makeup at great prices. Sometimes free shipping!!!
By JMI
I loved how they gave updates on shipping and the products are amazing especially pigment wise
By Allison E.
I did not get my order and I need it replaced or actually sent to me
By Alyson D.
Aun no recibo el pedido realizado y ni he tenido respuesta ni de colourpop ni de dhl
By Estephanie F.