CollectiveReviews of collective.com

Total disaster Zero communication They moved me with no heads up from “accountant” to “accountant” Lost months, yet kept paying I am off boarding now , blocking my card as they keep taking money No refunds was given I will be filing a grievance complain via Wells Fargo and seek legal advice STAY AWAY FROM THEM!!!!!

Impossible to speak to someone to find out what happened to my collection. Requested transfer 5/6/24 to my account. It still hasn't credited

Collective is for people who don’t know anything about running a business and therefore, have no idea what’s going wrong with this service. Communication is abysmal. You are forced to communicate into a black hole to a “generic email alias” for all questions. You are not even assigned a person to handle your account. There is no phone # and no chat. You are treated like a non human since the whole experience is generic. It is a horrific customer experience end-to -end. Plus, nothing is automated. QuickBooks includes auto payroll for $80 a month with Auto sync for all bank accounts and live humans that can help with bookkeeping is clearly the way to go.

Tl;dr: -They messed up my takes and I owed >$17k -I paid a ton of $$ in penalties -Nobody would explain how to even pay these taxes or make the payments--I had to tell them -When I tried to get in touch with them, nobody responded to me -My business went under as a result and I had to move back with my parents I can't believe I got scammed like that 😂😂😂

Using Collective has been by far the biggest tax mistake I've made for my business. I've lost a large portion of my income due to straight up bad advice that Collective provided me with and took no accountability for. They are impossible to communicate with, don't give clear or timely answers, and consistently make mistakes. This is the last thing I wanted to deal with when running a business, this company is borderline fraudulent and I'm considering legal action it's so disastrous. I still can't get a response from them.

In theory, this should be a great service. It looks wonderful on paper. In practice nobody knows what is going on and the staff doesn’t communicate well with each other. You’ll wind up having a different person working on your account every single week and nobody has any coherent sense of what is going on. Good luck getting any questions answered in a timely manner or having accurate bookkeeping. Upper management claims to care about feedback but that doesn’t do anything to fix the problems. Stay away.

Run away fast. 1) Their work is frequently wrong. I've had issues every tax return. If I didnt catch them I would have lost money. The first time they told me to pay $50K in additional taxes when taxes were due. Turns out I was entitled to $30K refund. The second time I caught a mistake, I would have had to pay $20K in extra taxes if I didn't correct 2) Their advice is bad. i end up with a way larger tax return every year than I should, while at the same time incurring penalties. 3) Their communication is bad - very confusing, hard to follow, and hard to get a hold of when you really need them

If you're a creator, stay far away from Collective. Their service is unreliable, and it's impossible to get ahold of one person who is actually able to get anything done. During sales calls, I was promised their tax service would be prompt. I gave them everything they needed mid-Jan and explained I was pregnant (due Apr 1st), so I needed my business tax return ASAP. I was promised it would be prioritized. Instead, it's been over a month, I've been passed around to about a dozen different people, and I still have yet to receive anything I need. Communication is slow. Their dashboard is buggy and annoying to use. I've also received emails from them with other business financial data, so their privacy and security are also major concerns. As a business owner, I don't like having my time wasted. The whole point of turning to this service was to save me time. Instead, I've quadrupled the number of hours I'm spending on the financial side of things because I have to waste so much time chasing them to get anything done. All in all, just a terrible experience, and I wish I'd never used them.