CollectiveReviews of collective.com

Not good from the start. Communication is spotty at best. Overpromising and underdelivering that gets them into trouble. Stay away!

Screwed up my coworker's taxes and he couldn't close on his house. Screwed up my taxes and I had a surprise 3K payment when I wasn't prepared for it. Terrible company terrible customer service.

Collective.com is great at marketing & sales, along with converting single member llcs to s-corps. But that's where it ends - I've been with them for about 2.5 yrs and despite repeated feedback I have experienced repeated mistakes in my bookkeeping, and also in taxes they filed for me which they then had to amend. They charged me for another year after I gave them nearly 3 months notice and have not provided me with a full refund. Any questions take a lifetime to be answered and there is no strategic advisory provided, and why do literally over 100 people have access to my xero account???

I would not recommend Collective to anyone. I signed up with the promise my account would be completely setup within a month to go live at the first of the year. Was told I would have a dedicated onboarding manager. After a month my onboarding manager never contacted me, and my account was never fully setup. Working with collective was a complete waste of time! Now I've been trying to cancel my account for a week and they still have not processed my cancellation request. Contemplating a dispute against my credit card for services not received and/or promised refund not received.

My experience with this company was deeply disappointing. I strongly advise caution when dealing with their sales representatives, particularly Luke Robinson. If you choose to proceed, ensure you record all meetings and reiterate what they promise, as my experience suggests they will not follow through. I specifically communicated that I was an expat needing assistance with bookkeeping for 2022. Initially, they assured me they could help by giving advice for non US residents and would help get my books caught up, only to later claim they don’t handle bookkeeping for anything other than S-Corps. This abrupt reversal left me scrambling for solutions. To make matters worse, I received a health insurance penalty from the California Franchise Tax Board. When I sought their advice, they recommended paying the penalty annually (approximately $3,000) rather than disputing it, citing concerns about being flagged by California. This advice was unhelpful and very unprofessional. Unfortunately, I didn’t use my transcript app during our meetings, so I have no evidence to take legal action. Due to their misinformation and lack of follow-through, I ended up paying an additional $10,000 unnecessarily. Based on my experience, I strongly urge others to stay away from this company.

I signed up because I thought it would be a good idea for bookkeeping. I never used the service after a month so I tried to cancel the service. You can’t contact anyone except by email or request a phone call. I emailed to request a cancellation of my membership. It was back and forth emails for a couple of hours asking why but he wouldn’t cancel it. I scheduled a call and they said they would work out it. Theee days later I didn’t hear anything. I wanted an email confirmation of my cancellation. I week later they said they were processing my cancellation. Two weeks later I still haven’t received an email. Do not use them. They will take your money but as soon as you want to cancel they have nothing to do with and do you really want someone like that handling your money?

Absolute disaster of a company - they will not properly manage your business accounts and you will end up owing thousands in penalties and interest. Stay away from this company at all cost. *****responses from “Collective” are bots. I have started the process of filing an accounting malpractice suit. Along with contacting all media outlets to bust these fraudulent tiktok companies.

Extremely disappointed with their service. There is no real help, every time I had a question and needed specific info regarding my numbers and my business, they would refer me to read their articles to figure it out on my own, instead of having someone look at my account and guide me on how to calculate numbers. I can watch YouTube videos and read articles all on my own dime if I wanted to instead of having to pay them. Also, I felt like I had 20 different ppl working on my account, noone really knew me as a client, it was very hard to communicate.