Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 415 reviews with 5 stars · Clear filters
Dennis was very to the point and upfront, which I really appreciate. The information that he gave was super useful. Dennis gave me the impression that he genuinly care about my success, and not want to waste my time. Highly recommend!
By Diane S.
Response from Collective· May 7, 2025
Hi Diane, We’ll be sure to pass this along to Dennis. It’s always great to hear feedback like this. We’re really glad you felt your time was valued by our team (because it is).
I’m starting a healing service business, and received excellent responses and advice from Dennis Hering in “real time”! Amazing promptness and the information provided was detailed and thorough, with follow on suggestions. Excellent service! Thanks!
By Sally O.
Response from Collective· May 2, 2025
Hi Sally, Congrats on starting your business! We're glad to hear that your call with Dennis was helpful and helped provide some clarity on next steps for you as you grow.
At first, I was skeptical about whether or not this company truly cares about its customers, but I had such a positive experience with this company’s customer service. Especially Kylie, who went above and beyond to make sure I felt heard, valued, and supported. I reached out with a concern regarding a promotional offer, and not only was my message received with empathy, but Kylie also took the time to thoughtfully address it and connect with her team for a solution. It was handled with transparency, kindness, and professionalism from start to finish. It’s rare to feel this seen and respected as a customer. I’m incredibly grateful for the care and flexibility they showed. Highly recommend!
By Yamarie
Response from Collective· May 1, 2025
Hi Yamarie, Thank you so much for sharing this. We're glad to hear you felt genuinely supported and heard. We're grateful for the chance to be part of your business journey and look forward to being here for you whenever you need us.
I am super grateful for Collective! Last year I decided to join because I was really struggling with my taxes and forming an LLC as a full-time freelancer. Elizabeth has been SO helpful, always incredibly patient with me and my endless questions, and helping ease my anxiety. I can't recommend them enough, especially if taxes freak you out.
By Isabella T.
Response from Collective· May 1, 2025
Hi Isabella, Thank you for the kind words. It’s great to know we could make things a little easier as you navigated your taxes and LLC setup.
I’ve been a member for 3 years and can’t imagine using another service to support my business. Collective is the only service available that provides everything in one place with expert help included in the price. It has been a godsend as my business has scaled. They also seriously listen to member feedback and I’ve firsthand seen recommendations from myself and other members get implemented into the product and prioritized by the company. I have quarterly meetings with my MRM to stay on top of things plus run payroll for my (now 3!) contractors. From the sales process to payroll and tax and bookkeeping teams, everyone has been really patient and friendly, and now I barely ask any questions and my business finances are on autopilot. Having everything in one place is great. Onboarding is long and an S Corp is an investment as their sales team will tell you during your call, but if you’re ready to make that jump as a solopreneur I cannot recommend Collective more.
By Nora N.
Response from Collective· May 1, 2025
Hi Nora, Three years, that’s incredible. Thank you for trusting us to support your business as it’s grown and evolved. It means a lot to hear that having everything in one place and a team you can rely on has helped put your finances on autopilot. We’re especially glad you’ve felt heard and seen your feedback shape the product. We’re lucky to be part of your journey.
I've been working with Collective over a year and my experience has been great. They answer my questions quickly and I no longer feel like I'm doing something wrong when it comes to my taxes. Would definitely recommend!
By Itzel
Response from Collective· Apr 24, 2025
Hi Itzel, Thank you for being a member of the Collective community. We're glad to hear that Collective has been a trusted partner in helping you run your business — and we're excited to continue supporting you on your journey.
Susana was awesome for all the advice, even though their company could not provide the service I need she was a wealth of information and would definitely recommend others to discuss their interests in setting up an Scorp with collective. Thank you Susana and Collective. -Robert
By Robert R.
Response from Collective· Apr 21, 2025
Hi Robert, Thanks for shouting out Susana, we'll get this over to her. And thanks again, for taking the time to share your review with us. We're glad to hear that your call was full of information.
Collective's team is very kind, and friendly. They will provide the information you need according to your business needs. Great customer service!
By Diana Carolina L.
Response from Collective· Apr 10, 2025
Hi Diana, Thanks so much for the kind words! We're so glad our team could support you and your business. We appreciate you being part of the Collective community.
