Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 415 reviews with 5 stars · Clear filters
I received great help from Neal about payroll. He patiently walked me through it and provided me with multiple scenarios to choose the best one that would fit my business.
By Maraesli M.
Response from Collective· Aug 27, 2025
Hey Maraesli - payroll is a tricky topic for S Corps. I'm glad we were able to make it easy and set you up for success moving forward. Thanks for trusting us with your business.
My experience with Collective has been tremendous. I've never written a review in my life on this platform for any other company. This is my third year working with them and my experience has been great every year. I didn't realize how much I hated doing all of the back office and compliance for my business. I hope I'm not too much trouble because you have a customer as long as I'm in Business
By Ash R.
Response from Collective· Aug 21, 2025
Hi Ash - thanks for breaking your streak and writing a review on us and you're absolutely not too much trouble. 3 years is incredible - we're thankful for your partnership and excited to continue to support your business.
I've been a Collective member for a few years now (I was probably one of the early new signup) and it is the exactly the service that I had been looking. Their service is continually improving and shows a lot of love and care behind it. Collective helps me with all matters legal, financial, and tax-related - and they make it pleasant!
By Theron
Response from Collective· Aug 20, 2025
Hey Theron - thanks for the kind words and for your continued partnership. We're honored to support your business for so long. We're consistently working to improve things and hopefully continue to exceed your expectations. To many more years!
Switching from a dysfunctional accountant, where I was overwhelmed and not feeling supported to Collective was the best business decision of 2025. Switching to an S-Corp and getting my business as organized and clean as possible was intimidating, but my team, led by Elizabeth, made every step of the way manageable. I now feel really confident about how I am running my business from the financial side, as it is clean and clear. I am reminded when significant updates are due, as well as any tax changes resulting from new bills going into law. I highly recommend switching to collective to take your business to the next level.
By Katie S.
Response from Collective· Aug 20, 2025
Wow — thank you for sharing this! We know how stressful it can feel when you’re not supported, and this is exactly why we built Collective. We're glad to hear that we made the switch to an S Corp easy and that you feel supported and confident in your financials. Elizabeth and the team will be thrilled to hear how impactful their support has been. Thanks for trusting us to be part of your growth — and for recommending Collective to others ready to level up.
We have had multiple tax related questions, and more recently started onboarding contractors. There was initial confusion between Collective and Gusto in setting up payroll and onboarding. However, the member relation team at Collective has been incredibly helpful in answering our questions! Jenni and Ayn have not only provided answers, but also pointed us to the Collective video library so we can go through step by step. They responded to multiple messages each day over the course of two weeks which resulted in a positive experience for our new team members. We are grateful for their support, and having Collective as an all-in-one platform to support our small business.
By Jeff
Response from Collective· Aug 14, 2025
Thanks for sharing this feedback Jeff. We’re happy to hear that despite the initial payroll and onboarding lift, our Member Relations team—especially Jenni and Ayn—were able to get your experience on track and hopefully exceed expectations. It’s great to know the video library and ongoing communication made a difference - we're working hard to improve this resource to be more helpful. We’re grateful to partner with you and provide the all-in-one solution your business needs to thrive.
Been a member of 3 years, Been good to use but they increased the price last year for me from $296 to $349 so I will be expecting an increase in service and features
By Matt M.
Response from Collective· Aug 14, 2025
Thanks for the review Matt - we hear you. Firstly thanks for being a member for over 3 years - that's incredible and we appreciate your partnership and trusting us to support your business. We did increase the price from $296 when you joined to reflect the investments we've made in the platform and in our support team that we hope you're seeing. We'll continue to improve here.
Kaylie walked me through so many steps about how to pay taxes, file, and so much more with our business. I was very stressed because of my prior experiences, but working with Kaylie has been incredible. We are caught up, in good standing and ready to take our business to the next level!
By Matt P.
Response from Collective· Aug 12, 2025
Hey Matt! we'll pass these kind words along to Kaylie! She is the best. Glad she was able to sort everything out with you and get you set up for success. We're honored to support your business
Have been a member for about 2 and a half year (a bit less). Janet my MRM is the best and I always get great and timely responses to questions I have. collective is the best investment I've made for my freelancing business and has been pivotal to feeling in control of my business finances.
By Jeff C.
Response from Collective· Aug 12, 2025
Hey Jeff - thanks for being a member for over 2 years. Janet is the MVP - we get this a lot. Glad to hear Collective is the best investment you've made and that its helped you feel more confident about your finances.
