Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 23 reviews with 4 stars · Clear filters
Melissa was helpful with unlinking my personal account and explaining payroll set up and runs!
By Jolie Marie B.
Response from Collective· Sep 24, 2025
Hi Jolie! Melissa is the best - she's helped hundreds of our members get set up for success. We're looking forward to making your backend office easy to run.
I have general questions about tax and that is not included in my Beta for LLC program with Collective.
By Lauren L.
Response from Collective· Sep 12, 2025
Lauren, thanks for sharing! While that isn’t part of the Beta for LLCs, we’re happy to answer questions and help you feel confident running your business. We'll be reaching out.
Good but confusing There's a lot of education, but I'd love more in-platform education while I'm figuring out taxes.
By LindsayD
Response from Collective· Sep 12, 2025
Hey Lindsay - thanks for the feedback. We’re actively working on adding more in-platform education to make taxes and accounting even easier to navigate. We'll be shipping a ton of product over the next 3 months that should help address this.
Collective takes the guesswork, and weight of accounting, and taxes off of my plate which is helpful, and much appreciated! I wish there was better communication and efficiency during the onboarding process, but now that I'm past it, I'm seeing great benefits with this service.
By Aaron G.
Response from Collective· Sep 12, 2025
Hey Aaron - we've made a number of changes in our onboarding process to get future members through more smoothly. Thanks for the feedback and we're glad you're seeing the value of your membership now.
One slight improvement would be the ability to schedule an IRS payment--but I realize that's probably on the IRS end of things. But maybe a calendar reminder would suffice, too.
By Blythe B.
Response from Collective· Sep 16, 2025
Hi Blythe, We really appreciate your feedback. You’re right, scheduling IRS payments is limited by IRS systems, but your idea of calendar reminders is a smart way to stay on track. We’re always looking for ways to make quarterly tax payments simpler, and your suggestion is exactly the kind of input that helps us improve. Thank you for sharing and for being part of Collective. – The Collective Team
Pretty easy to generate invoices. Less easy to tie payment for the invoice.
By Robert Bruce W.
Response from Collective· Aug 27, 2025
Thanks for sharing this feedback! We’re glad to hear invoicing feels easy with us. We know that tying payments to invoices is just as important, and we’re actively improving that experience to make it as seamless as possible. Your feedback helps us keep getting better and we'll continue to iterate.
I’ve been with Collective for eight months now and the onboarding was surprisingly smooth—my S-Corp election and bookkeeping were up in two weeks. I like the clean dashboard and responsive CPAs. A couple invoices slipped through the cracks and there’s still some back-and-forth on email, so not quite five-star, but it’s a solid step up from my old DIY chaos.
By Michael B.
Response from Collective· Aug 14, 2025
Hey Michael - thanks for sharing your experience! We’re glad to hear onboarding went smoothly and that the dashboard and support have been helpful. We appreciate the feedback on invoices and email coordination—we’re always working to tighten those processes so everything runs as seamlessly as possible. Thanks for trusting us to help take your business to the next level and we'll work to get this to a 5-star experience.
Nick was super helpful on my call, unfortunately I am not able to work with Collective right now but he pointed me in the right direction for my business, I'll give them 5 stars when they open up.
By Amanda L.
Response from Collective· Aug 14, 2025
Hi Amanda! Glad I was able to be helpful (Hello, I'm the problem, it's me) and give you some direction even if Collective isn't the right fit for you right now. I'll definitely give you a shout when we're able to provide a service that's a good fit for your business.
