Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 415 reviews with 5 stars · Clear filters
Brittney is very helpful, knowledgable and walked me through the set-up, payroll process, and what to expect about taxes, answering all my questions in real time.
By Vanessa C.
Response from Collective· Sep 28, 2026
Vanessa, thanks so much for the review! We're glad Brittney could walk you through setup, payroll, and taxes and get everything cleared up for you in real time. We’ll definitely pass the shoutout along to her!
Nelson Aguilar was great to work with on my onboarding call. He answered all my questions thoroughly and thoughtfully and you could tell he genuinely cared. The actual onboarding process was smooth in terms of the Collective, but he made it that much better!
By Garrett G.
Response from Collective· Sep 28, 2026
Garrett, We agree! Nelson is quite the superstar. His genuine care for our members is truly special, and we’ll be sure to pass along your kind words to him. Welcome to Collective; we’re so excited to have you on board!
Great Customer service from Shobi, he was attentive and patient with all my questions. He explained (and walked me through) all of the steps and he emailed me a follow up email with the steps after our call. Thank you for your help!
By Jocelyn
Response from Collective· Sep 28, 2026
Thank you so much for the 5 stars! We're thrilled Shobi took such good care of you and made sure you had everything you needed during and after your call. We'll be sure to pass your kind words along to him!
Great experience
By Brad F.
Response from Collective· Sep 24, 2026
Thanks for the stars! Knowing you had a great experience truly makes our day.
Shobi was really great & very helpful
By Robbie M.
Response from Collective· Sep 24, 2026
Shobi is indeed a star on our team! Thank you so much for recognizing his hard work and taking the time to leave us 5 stars. We look forward to seeing your business grow.
As a Solo-preneur, Collective has made running the backend of my business SO MUCH easier/cleaner. From making sure I'm doing the right financial tracking to streamlining taxes, payroll, expenses, and foreign entity registration, it has become a must-have!
By TLC_TRNG, L.
Response from Collective· Sep 24, 2026
Handling the entire backend, from payroll and foreign entity registration to tax prep, is exactly what we are here for. We are thrilled that Collective has become an essential tool for your solopreneur journey!
Clean & intuitive system and onboarding, with high-quality service level (responsive within 24 hours, if not hours). Have not gone through tax season with them yet but feeling confident so far in their accounting and tax strategy capabilities. My onboarding manager was Shobi, who particularly was pleasant and detailed.
By Dominique G.
Response from Collective· Sep 24, 2026
We're thrilled to hear that our platform and fast response times are giving you total confidence heading into tax season. Thank you for the great feedback, and we look forward to keeping that momentum going for you!
I received a call from the representative (an actual accountant) less than 24 hours after I asked a question. She was really helpful and answered numerous questions for me.
By Sheila V.
Response from Collective· Sep 24, 2026
Fast, attentive support is our top priority, so we are thrilled to hear our team reached out so quickly and answered all your questions. Thank you for sharing your experience and being a part of Collective!
