Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
63 reviews
CoinZoomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Start earning crypto cashback rewards, saving on remittance fees, and spending globally—all in one app. Get a crypto debit card for everyday spending and travel, free remittances and a secure digital wallet with low-cost deposits at $1.99. Don’t miss your chance to join the financial revolution!
CoinZoom (coinzoom.com) has 63 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 18 reviews with 5 stars · Clear filters
A great company! Easy to get help from customer service who were able to help me set up my account and start my crypto journey! Would definitely recommend!
By GAYLE B.
Response from CoinZoom· Jul 11, 2025
Thanks for the review, Gayle! Our customer support are always here to help!
Their app is easy to use and when I had a couple of questions, their customer support was very helpful and responsive! I use their ZoomMe feature a lot. CoinZoom is great!
By Mark C.
Response from CoinZoom· Mar 31, 2025
Thank you Mark for your positive review - we appreciate that very much and are here to help when you need anything. Very best, The CoinZoom Team
Great new app - much faster, easy to navigate and gives you all you need to manage both cash and crypto.
By Fiona N.
Response from CoinZoom· Aug 5, 2024
Thank you for your feedback! We're so pleased that you're enjoying the latest version of our app.
I have been using Coinzoom for around 4 years. i find them to be the best American exchange for crypto and their fees for buying crypto are the lowest I have ever seen.
By Bob U.
Response from CoinZoom· Jan 25, 2023
Hi, Bob! Thanks so much for the review. We're glad you're enjoying the exchange and we love having you as a customer!
I would highly recommend. Updated: I did leave a unfavorable report after becoming frustrated with a transaction. I have edited this due to the very positive way that CoinZoom reacted to my initial post. A representative (Jordan) did actually call me, reached out and discussed my frustration and walked me through how they could improve their service. He helped me understand what happened and where to find information regarding the transaction. I have gone from an initial negative experience to an very positive one. Jordan was very concerned with addressing the items that caused my confusion and frustration and preventing that happening to myself and others in the future. Just reaching out was a huge way to improve their relations and to show they truly do care about their customers. I will be recommending their services to others.
By Brent M.
Response from CoinZoom· Dec 7, 2022
Thank you for allowing us to respond to your concerns. We see that your main concern is regarding undisclosed fees, however, we provide our fees on our website here: https://www.coinzoom.com/fees/ Most of the fees that you mentioned in your review were never charged to you. For example, we do not charge a fee for depositing crypto. The nearly $100 difference you mention, comes from two sources, the wire fees and the $ 45.00 charged by your bank. You did pay the $25.00 wire fee, which is disclosed on our fee page and the wire page in our app. Your first attempt was returned by your bank. The amount returned by them was $45.00 less than what was sent. We deposited all funds returned to your account and did not charge a reversal fee. When you sent a new wire with updated bank info, you paid the $25.00 wire fee. Please feel free to contact us directly with any additional questions or concerns.
I was charged 50% fees from this company ..... 50%!!! When I complained they said the fees are on the website. Yes, they are, but too small, most people (is it their goal?) miss the fees info. It's so easy to change, just have a pop up with a WARNING stating you are about to be ripped off with 50% fees! That way customers can decide but right now it's just you're gonna get ripped off with 50% fees too bad suckers! In this day and age these scammy type companies can be avoided. There are a lot of far better options! When you complain their customer service just reply with bog standard url links, awful customer service too! Update: 4th July 2022 The CoinZoom Customer Service were excellent, they refunded me!
By TREVOR A.
Best exchange out there. Only exchange you can send any crypto free of charge using zoomme feature. Amazing!
By Christopher C.
They are really making waves in the crypto community! The coinzoom earn is only a few months up and running but best way to earn passive income out there. The visa card is awesome with great rewards also. I haven't had any issues with the app and the customer service has been great. I love coinzoom!!!!!!
By Jesse J.
