I recently obtained a COINW account for…
I recently obtained a COINW account for some trading. I completed a node or two without a problem. When I returned to account to make some transactions they froze and denied access to my account and money. I reached out to customer service and they advised I didn’t make another trade in time so, they froze my Crypto assets and told me to put in another $5000/ETH into the cancellation account in order to pay taxes and recover my funds. If I already have enough money to pay whatever taxes are required why would I add another $5000 USDT to a $7000 account? Does this sound right or makes sense to anyone? All I want are my funds back and they want to hold me hostage for more.
By Jeff R.
Response from CoinW· Dec 3, 2024
Based on your description, the issue you encountered did not occur on our platform, as we do not require any additional fees or tax payments. We recommend that you carefully verify the authenticity of the platform you are using and confirm the reliability of communications with customer service through official channels. Additionally, please refrain from transferring any extra funds, especially when requested to cover additional fees or taxes. To assist you better, could you please contact our online customer service through this link: https://www.coinw.com? Our team will be happy to help you with any issues or concerns you may have.