Two months waiting for my winnings
Two months waiting for my winnings — extremely concerning I would strongly caution anyone considering using Coinsbucks to think carefully before depositing or playing. I won a significant amount of money on the platform, and initially Coinsbucks did process payments to me. However, the payments eventually stopped. For approximately two months, I have been given the same excuses that my account and redemptions are undergoing an “internal review.” I have repeatedly contacted customer service and asked for specific information about what is being reviewed, why it is taking so long, and when my outstanding winnings will be paid. Instead, I continue to receive vague responses about the matter being “under review” or being handled internally. To make matters worse, my access to the account has now been restricted, while I still have a significant amount of legitimate winnings outstanding. At this point, the repeated delays, lack of transparency, account restriction, and inability to obtain a clear explanation are extremely concerning. I have saved screenshots, redemption records, account information, and all of my communications with customer service. I am not asking for anything unreasonable — I am asking Coinsbucks to honor my legitimate winnings and provide a clear explanation for why my payments have been stopped. Two months is completely unacceptable. Customers should be very cautious and carefully review the Terms of Service before using this platform.
By Tracey L.