TW60 earphones arrived faulty
TW60 earphones arrived faulty. After 3 emails with no reply how to exchange i have had to go through Paypal. Faulty goods and terrible customer service.
By Iain M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
55 reviews
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cocospace is listed under Appliances & Electronics in Santa Monica, California.
cocospace (cocospace.shop) has 55 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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TW60 earphones arrived faulty. After 3 emails with no reply how to exchange i have had to go through Paypal. Faulty goods and terrible customer service.
By Iain M.
They only last one minute
By Cheyann
Ordered 2. One worked the other didn’t. A week later the other one quit working. 5 emails to them with no response. They have now blocked me as I wrote a bad review on Facebook. Stay clear of this company.
By Karla S.
Horrible customer service. Ordered the off brand airpods, very poor quality. Tried to send them back and once i finally was emailing a person rather than an automated response, they avoided it when I said i wanted to return the item
By Morgan D.
Terrible. After more than a month still nothing and also no answers about where it is! Don't order here.
By Miranda
This company is a SCAM I BOUGHT 2 SETS OF AIRPODS ALMOST 2 MONTHS AGO AND I STILL HAVEN'T GET THEM... AND THEY DON'T ANSWER TO THE EMAILS... HORRIBLE COMPANY
By Jocelyn de J.
Terrible company!! I ordered products over a month ago. I have not reviewed anything and they will not respond to my emails. Do not waste your time or your money there.
By Joni
Terrible customer service and worse products! I ordered the Bluetooth earbuds that they sell and the quality is horrible. They have no noise cancelling whatsoever. So if I have the earbuds in I can hear a fly in the room. They are also very uncomfortable. After the second use they have stopped working an say something in cantonese or mandarin which is odd as they were set to English. So save yourself some cash and shop elsewhere.
By Sean W.