SafeNest RelocationsReviews of coast2coastrelocationusa.com

While the delivery might have been 'efficient' for them, it was because they rushed and handled my expensive couch with no care at all. They made the move so much harder with their rough service and terrible attitude.

DO NOT USE. They dont care about customer service at all. Boxes damaged, LATE, had only lady movers who didnt have the strength to move my heavy items asking ME to help them. Complete joke. When you call, they dont answer and then act like you're bothering them.

The packers did not use proper packing materials and safety for our items. Many things were broken, damaged or lost. We were told our items would be kept separate in New Jersey once they were packed from Pennsylvania. On arrival in Arizona other people’s items and belongings were mixed in with ours, which we gave back to the drivers! The company accepts no responsibility for the damage. Other than the $.60 a pound because we did not take out any extra insurance with them. We were given a quote of $9000 total on the day the truck arrived to pack our goods it jumped to almost $13,000. We were only offered $84 for all the reported lost or damaged items. They do not give you detailed plans of what happens to your belongings or give you any tracking capability in this day and age they should be able to keep your belongings actually on a video link so that you can see them track them and follow them. Poor communications about final payment . I regret that we use this company.

The beginning: from the beginning every thing seemed like it was going to be a positive experience. Talked with Stephanie and then to Melanie. We mostly worked with Melanie at the end, until we were told to call logistics once the stuff was picked up. The movers showed up to our storage unit, which my wife and I loaded everything into either buckets or home depot moving boxes. We had to pay up front ($2770) and estimated the volume of stuff. Then the team that showed up loaded the truck, and low and behold, the price increased. The increase was about $1000 over what was quoted ($7728) (ie more than 15% of the quote). But the guy had a nice mercedes that he arrived in. They loaded the 10x20 storage unit into a 28ft box truck and took our stuff away. The middle: Here is were the issues started. We were told by Melanie that 1, we needed to provide a FADD (First Avaiable Delivery Date) and that would be the first day that they would be able to deliver. Since this was cross country, CA to GA, they had 0-21 days to complete it. Okay. So being out of town up to Aug 1st, I gave Aug 1st as FADD thinking that they would pack up and do some logisitics and see about it arriving around the 1st. Nope, I was wrong. Well not entirely as the explanation of FADD could have been better. I called and they told that that it would be there after the 1st and within the 21 days. Great since I was leaving country from the 18th to the 26th that would be just freaking great. The person on the phone, Erica, at the logistics was not the most helpful person. However the stuff did happen to arrive on the 12th. Still not good but doable. The Ending: We did receive a message that the good were loaded on a truck from CA heading to GA. Sunday the 10th we get a call that the driver will be there tomorrow. That is great, I don't have anything going on, on the 11th. Well, the driver miscalculated the drive distance and did not make it until the 12th. We agreed to meet at 645... Driver didn't get there until after 0800. Driver texted that they don't have cell on their phone and can only contact in wifi areas. The fact that the delivery driver can't even afford to have cell phone service is shitty of the company. So finally the driver showed up.... in a small box truck... coming from the east coast. By this time, our goods, were loaded in Oakland, unloaded in Sacramento, loaded in Sacramento, unloaded some where on the east coast and reloaded into a box truck on the east coast and delivered. Not what we were told. I was told to make sure that the unloading spot was good to have a semi-truck unload. But that was not needed. So you know how hard it is to find a storage unit that can accept a semi? So now, lets unload the truck. WITH ONE GUY! WTH! Due to my obligation and the fact I was told upfront that they were going to handle the unloading, the fact that my wife had to assist the one and only driver in moving a couch and 1200 cuft of stuff really is unprofessional. And the fact that many boxes looked as they were thrown and disgarded is also unprofessional. Also, expect to pay via not credit card, pay 25% upfront, 50% when they take your goods (don't forget that they will upcharge you for it) and then another 25% (even before they unload). The bad reviews online where coast2coastmove claimed that the reviews are for a different company should be believed to be the TRUTH. I have moved several times with moving companies and this was by far the WORST experience.

They have my belongings in California and are refusing to give me a timeframe they are going to deliver them to SC. I have contacted them daily with no response. They picked up August 8. I paid them in full. It is now Aug. 28 and I have been in my new home for 20 days without any convinces, sleeping on floor. I am going to have to sue them. They are the worst!!!

If I could give zero stars, I would. Please, read the fine print and save yourself the headache. I’m writing this so others don’t have to go through what we did. 1. Misleading Delivery Timeline The company’s documentation and verbal communication failed to clearly state that the “first available delivery date” is not the guaranteed delivery date. Instead, it merely initiates a legally binding 21-business-day delivery window, a detail buried in the fine print. This lack of transparency led to confusion and disrupted our move-in plans entirely. That was never made clear upfront. And after that date passed, we received zero communication about when our items would arrive. 2. Failure to Coordinate and Communicate Shipments At no point did the company proactively notify us of the timing or status of our shipment. We kept calling to ask if our stuff has left California, but we made it to CO driving and it took us 5 days, when we called once we got to our home, all they said was that our stuff hasn’t even left California yet. They were planning the route. Keep in it this is already a week after picking my stuff up from my old place. Once it arrived it was only HALF of our stuff. Upon contacting the company, our designated coordinator stated she was unaware the rest of our shipment remained in Los Angeles. There was no effort to provide us with an updated delivery schedule, and the second half of the delivery also arrived without warning. No notification was provided for the second shipment either, and the driver himself was unaware that our balance had been paid in full. He held our belongings in the truck until he could reach someone at Coast 2 Coast Movers, and explicitly stated that “they don’t communicate with us.” This lack of internal transparency is not only unprofessional. 3. Attempted Double Billing Coast 2 Coast Movers attempted to charge us an additional $5,700, despite the fact that we had already paid in full. This billing error occurred due to poor internal communication and a change in point-of-contact, which we were never informed about. When we brought this to their attention, the response was dismissive and unprofessional. No apology was offered, and there was a complete lack of accountability. 4. Damaged Property and Non-Responsive Claims Process Upon receiving the second half of our delivery, we discovered significant damage to our belongings: -A broken dining table -A 60-inch television that is now completely inoperable When we contacted the company, we were directed to file a claim via a third-party platform. The link provided did not function, and no alternative was given. Again, there was no ownership of the issue, nor any display of concern or responsibility. 5. General Lack of Professionalism Customer service was severely lacking throughout the entire process. Each time we called for clarification, we were told that no one had the authority to answer our questions and that someone would “call us back after speaking with a manager.” These follow-ups rarely occurred, if at all. We were left in the dark at every stage of the move.

Worst moving experience ever! This is a pattern! Read their reviews: they hold your belongings hostage after they start the move and then they charge you throughout the move. This move cost us over $7,200 for a small, one bedroom apartment. They also didn't deliver all of our boxes! Even on the day of delivery, they charged us $225 MORE to bring the items from the truck to our apartment.

I hired Coast2Coast for my move from California to Florida and paid extra ($1,500) for their “express” service, which was actually the only part that worked well. Unfortunately, the rest was a disaster. Many of my furniture items arrived damaged — with broken wood, loosened legs, and signs of mishandling. Worst of all, I paid for a special protective carton for my 86" TV, and it arrived completely shattered. It turns out the TV was barely protected, just covered with partial cardboard. Do not trust their promises of efficiency or professionalism. All movers are outsourced contractors with no accountability, and customer service has been unhelpful and dismissive. Once they have your money, you're on your own. I would not recommend this company to anyone.