CoalatreeReviews of coalatree.com

I ordered a pair of shorts on June 23 and as of August 13th no shorts delivered and three emails to customer service unanswered. There is no phone number to call. I feel totally ignored and ripped off. I like the shorts but delayed delivery with no communication is unacceptable and unprofessional. Customer service is nonexistent. Is this company still operating?

Zero stars. I never received the item ordered in April. I'm going to file a fraud claim with my bank. Do not order from this company. Customer service will not respond to my emails.

The worst post-sale customer service I’ve ever received. If you are sure about sizing and what you want, great, but if you need to return or exchange anything, avoid at all costs or you’ll be 2 months in and still without your return/exchange, and they just straight up ignore your emails.

Paid for shipping in my order then I was charged an additional 75 euros when I went to pick up my items. Speaking to their customer service was frustrating, all they do is say "damn that sucks" despite the cost being their fault. Would not recommend buying from them.

I bought the Decaf Denim and the buttonhole started fraying after 8 months. When I contacted the company, they offered a 10% coupon code and said the warranty period is 6 months. Very disappointing.

I was recently gifted a pair of Coalatree's Trailhead pants, and I cannot stop raving about them. They are durable, waterproof, and have tons of room in the hips & legs for movement. I truly have not found a better pair of hiking pants. Also, I just found out that they pack down into the front pocket for easy travel! How cool is that? They have created such an intentional & intuitive design. There are several colors available, including black, navy, yellow, green and I believe a few others. I cannot wait to add more to my collection soon!

I took part in the first Kickstarter campaign and completely fell in love with the design of the coffee ground sweater. Then I forgot about the company for a while. Then I researched it again and found out that this specific sweater is now a basic staple in their portfolio. Fact is, I have it in three colors by now, beige arrived just days ago, Green was first, grey came second. I am planning to get a blue one as soon as they are available in my size again. No red for me, sorry, peeps. Some weeks ago, I accidently dropped a cig on my first sweater. Pleased to see it only suffered light melting damage so it is pretty safe material as well. The first sweater is years old now, still in great shape, no tear or wear, no deforming, no discoloration. And the front pouch is huge. Delivery is fast and reliable. Only sad thing is: 25 Euro taxes for ordering from Germany. That garment is kinda pricy for a sweater already without that extra costs, but it seems to be a great investment, I have never worn a single sweater for such a long period and in such good shape. Would buy purple or teal if they had it instead of red.

Lovely experience. DHL lost my package (by giving it to someone else in the street without notice), and costumer support was very helpful and patient with me trying to figure things out. Otherwise very happy with the clothing, will order here again in the future!