Tapestry, IncReviews of coachoutlet.com

I ordered a wallet that was 70% off with an extra 15% off. I got a confirmation email but a few days later, they sent an email stating “The item you purchased was so popular that it sold out. We’ve canceled your order and apologize for the inconvenience.” Except this wallet reappeared on their site after the extra 15% off deal has ended. It’s been over a week and the wallet is still available. I reached out to customer support and they basically repeated what the cancellation email had already stated. No real solutions were offered or any discount codes (in case I want to repurchase the wallet). Since so many reviewers had the same experience, this deceptive sales strategy has got to be intentional. I’m beyond disgusted with Coach’s sale schemes. Not only do they inflate item prices whenever they have “deals” (which means you’re not getting a deal, you’re actually paying more), now they’re forgoing their obligation to fulfill paid orders. I’ve been shopping at both the retail and outlet stores for almost 2 decades. After this experience, I’m considering abandoning the brand altogether. They clearly don’t care about tarnishing their reputation as a company, and driving loyal customers away. I prefer doing business with ethical companies that aren’t trying to deceive their clientele at every turn. *UPDATE* 4/02/24 The bag I received from my last order was clearly used, and it's missing both the crossbody strap and hangtag. I'll be driving this weekend to their store to return it. I'm definitely done with Coach for good! P.S. CoachOutlet.com deducts the cost of the return shipping label from your refund, but Coach.com offers free return shipping. I don't understand the difference in return policies as the Outlet bags have gotten more expensive than ever. Please save your money + time and shop elsewhere.

I've ordered 2 wallets, only to receive one wallet and second wallet was only an empty box, when i contacted customer service, they were absolutely useless, non bothered and rude.. basically said sorry not our issue, no refund, no invistigation nothing, shame on you! Scammers

I received a wrong bag and their AI assistant doesn't help at all!

Ordered online on Tuesday and received my order on Thursday. Took 2 days and I'm satisfied with my order.

Received the wrong bag, sent it to Europe paid shipping and customs (twice the value of a bag) just to discover that I had received the wrong bag!

I ordered a bag on Dec. 7, 2023 and it took over a week to get an email saying it was processed. Only for them to cancel my order two days later saying it "was so popular it sold out". Yet right now the item is still on the website at a much higher price than when I ordered it. They are liars and they waste your time and money! Don't give this company your money.

I really had a very bad experience with Coach. I ordered some of the bags that were in sale and my order was not even shipped for like 15 to 17 days and when I got to know that my order got shipped with some parts of the order or some items in the order were not Shipped because they said that we don't have this item available and then I had to just regret and leave it like that because when they did not ship it when they had the item available they did not ship it at all and when they shipped I didn't receive it. After that I had some gift cards that I used to place an order. I used those gift cards to place an order and then again my purchase got cancelled and they refunded me in the same form that I used to used to place the order, but then again, the gift cards that were issued to me. I didn't receive one of them and when I tried to use the gift card that they sent me and it was invalid. Then I had to contact the third-party company that they used to send the gift cards. They also send me the gift cards again. Those were invalid and it's been like 4 to 5 days now I have been contacted back-and-forth, but I did not receive any kind of solution every single time they say that somebody will give you a call but I didn't receive any call. I really really had a very bad experience with Coach even after ordering a purchase of around almost $500- 1000 still a customer is not being valued, so I don't think so. The my experience was that great but yeah I'll have to think like twice before ordering anything from Coach now.

Very dodgy outfit. Don't abide by the law. Act against customers instructions as to data protection. Avoid at all costs