Clyde's Leather Company®Reviews of clydesleathercompany.com

Order# 112873 I ordered a leather recoloring balm kit with the color "Grayish White" requested. I received the kit and started application. After some application it was apparent that the leather recoloring balm being applied was not "Grayish White". It was mislabeled. My vehicle seats were taped and prepped and partially painted, rendering it unusable until the job was complete. I contacted customer service and confirmed the mislabeleing. They promised to send the correct color immediately. Over 10 days later, I contacted customer service again. Despite all our communications recorded on the email feed, they did not even acknowledge their previous commitment to follow through on sending the originally ordered color of leather recoloring balm. In fact they made a suggestion that I mix gray and white recoloring balms to get the correct color (I do not have any gray or white to mix!). I simply needed the originally ordered recoloring balm. After the above episodes, I have no other choice but to reach out to one of Clyde's competitors to get this completed. I have requested a refund and waiting for a response.

I have purchased a few leather balms from Clyde's on 2 seperate occasions. 1st order. Delayed 4 weeks. Yes correct, 4 weeks. They offered a 10% discount which I decided to take. Unfortunately it wasn't enough balm to finish the chair, thus the second order. 2nd order. Again delays, but this time only 2.5 weeks. In the meantime I decided to try Furniture Clinic from Amazon which I got in 2 days. Turns out just as good, if not better, and cheaper. So when 2nd order finally arrived, I followed the return policy (which is a joke). Paid for return. Well they have had the return that is verified from USPS for over 3 weeks and no refund or response. Summary if your reading this. Avoid at all cost.

I ordered a kit for $110 and they say it was delivered but it was nowhere to be seen at my house, the postal kiosk or my neighbors. I have the shipping insurance and they say I have to wait to get the approval before they ship me a replacement.

I have no idea if their products work as I never received my order. Their shipping is terrible. Never updated, never delivered, and despite being messaged that I would be contacted about the non-delivery of my order/refund, no contact has been made. Avoid the hassle and buy somewhere with effective shipping

The Clyde’s I was sent matched perfectly to the ‘graphite’ color of my leather sofa. I had installed adhesive plastic panels to prevent my cats from scratching. Upon removal in one spot the entire layer of leather came off leaving the white underlayment. Clyde’s covered it exactly and I was so very pleased!

This company used to be legit but now seems to no longer legitimate. I placed an order on 6/21/26 and the order should have been delivered 3 days after the order. I have over 10 emails back and forth as well as several chats through the website trying to get an update on the shipping. Only a couple of times did I get what I THINK is a human, her name is Tina, other than that it's all AI. You can't even call into the company to speak to a human. After threatening to cancel the order I got a shipping notification from a company called GOFO, when I tracked the package it just stated that the shipping label was created on 7/29/26 and that was the only status changed. I reached out to the company AGAIN to ask if the product was actually shipped then I almost instantly got an email stating it was delivered to my front door. You guessed it, no package. No package at any of my doors (you also have to have a gate code to enter the property), no package at the gate or in the mailbox. The tracking online never showed product leaving the warehouse or other status updates. When I reached out to the website chat it told me the "Good news" was that I have shipping protection and they will file a report on my behalf, I do NOT have shipping protection! I have filed a claim with my CC company. This company is (now) a total fraud, and after looking at reviews from other buyers I am sadly not alone in this experience.

Don’t order from Clyde’s leather care. Customer service is a joke hung up on three times getting to talk to someone. Same msg as products are back ordered expecting to ship in 5 days. I ordered products in June it’s August now and nothing but AI response. SCAM. I doubt if I ever get a refund or product. Don’t make the mistake I did.

So a heads up for people wanting to purchase from Clyde’s. I purchased and paid for an order but a number of the items offered as part of the order didn’t get added. I brought this to their attention and they cancelled the order. I ordered again. A month goes by and I ask them what’s up on the order. They say they will escalate the issue. Finally I get notice that the order has shipped from China which is pretty common for many companies. The next day I get an email notice that Clydes has cancelled the order because they are concerned that I might give them a negative rating due to all the issues. I asked them why they cancelled an order that they finally shipped. No answer. Just thought you should know. I wouldn’t have given them a negative review but after paying them not once but twice and never getting the product I asked for well I guess you know why I have shared this review.