Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
24 reviews
Clutch Car ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clutch offers a transparent and seamless experience for all your car needs. Our service provides easy and efficient car buying, selling, and leasing solutions. With a focus on transparency, we empower buyers with comprehensive vehicle information and a hassle-free buying process. When it comes to selling your car, Clutch provides a straightforward solution by purchasing your vehicle directly. Additionally, our leasing services offer flexible options for those looking to drive their dream car. Experience the Clutch difference and discover a transparent, convenient service for all your car-related needs.
Clutch Car Club (clutchcarclub.com) has 24 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 4 reviews with 1 star · Clear filters
Worst customer service and they gain your attention by good offer but it is not true.
By imran P.
Response from Clutch Car Club· Mar 2, 2024
Hi Imran, It seems you are located in Canada and are referring to a different company entirely. We would appreciate you directing your review to the correct company in Canada. Thank you!
bad experiences
By Nicolas T.
I got approached by Clutch representative on Autotrader with multiple offers for my car. Since offer was lower than the one I already had, Clay provided better offer. After I agreed and notified my previous buyer of that, Clay started to enquire about cars condition, scratches and dents. I found it strange, first making an offer and only after that asking for details and informed Clay about that. So he said OK, confirmed his offer amount and agreed to wait for title to arrive from DMV. When title arrived in the mail I immediately informed Clay that I have it and soon after emailed him the documents. Right after that he texted me that they run Carfax report and find out about previous minor accident on the report, so he could no longer keep his offer, instead he proposed much lower offer. What kind of dealership making an offer without checking the car history and inspecting the car? Totally unprofessional. So I informed Clay about me being unhappy with their process and that their unsavory offer cost me a buyer. He told me that they wanted to go back to their original offer, but when I asked if I can have it in writing, came up with excuses that office is closed and they can only send DocuSign when it re-opens on Saturday. (I thought reason electronic documents was that you can send it from anywhere). Needless to say that offer never came, another lie of Clutch representative. To summarize - they will offer you anything to make you loose real buyers and will back down from their words as soon as it's actual time to pay you. PS - nothing was "undisclosed", you had VIN number and could run Carfax or inspect the car at any time before making and offer. You didn't.
By Alex S.
Response from Clutch Car Club· Apr 3, 2023
Hi Alex! We're sorry to hear that you weren't happy with the offer you received on your vehicle. We strive to ensure everyone has an excellent experience working with us. All offers that Clutch gives are subject to change based on undisclosed condition and or vehicle history reports. With that being said, we would still love to buy your vehicle! If you would like to give us another chance, please email support directly at [email protected] and we would be happy to provide you with a new offer on your car.
Don’t waste your time here These people are Trying to find not sellers but suckers to steal cars. I got offered $16.5k for my 2019 VW Jetta by Car Max and told Clutch about it to be fair Clutch offered me $15.1 next day $1400 less. This means they can take my car to the same Car Max and pocket my $1400 What kind of idiot client are they hoping for? Are you kidding me. That’s insulting You couldn’t do worse if you tried hard Or just flushed money down a toilet Shopper beware indeed
By Serge M.
Response from Clutch Car Club· Dec 11, 2022
Hi Serge, we're sorry to hear that you were not satisfied with the offer made on your vehicle. We utilize an appraisal software that aggregates data from car sales across the nation to come up with offers on vehicles. If you can email a copy of a current quote from Carmax to [email protected] - we will happily send over a new offer on your car. We pride ourselves for giving the highest offer on cars, and hope you’ll give us another chance next time around!
