CloudresearchReviews of cloudresearch.com

Was a great way to make some extra money and contribute to research, but after two years of doing projects for their Connect service I suddenly get waitlisted in the same way many others seem to have experienced despite having hundreds of projects completed with a good quality score. Received no explanation until I emailed their support team after which I received the same generic email that dozens of other (many well rated) users received confirming it’s a permanent change. I’m sure there are higher quality participants than me out there, but just disappointing to see as I’ve been on similar site Prolific for 7+ years with no problems.

As a researcher, CloudResearch is an absolute dream. It's remarkable the company has been able to build such an intuitive, easy to use, efficient tool for reaching such a broad panel. They blow other survey companies out of the water. I compared them to SurveyMonkey, Qualtrics, and bunch of other providers, and their features to cost ratio is just unbeatable. I've also participated in a handful of surveys to see what the participant experience was like, and they were great. CR is among my very favorite tools among the ones I've used so far for my project.

I was doing great for three weeks and a researcher accused me of being AI, which I am not, and was Waitelisted "canceled", by them without any reason provided. They can cancel you for asking questions or missing a question on a survey.

will waitlist you for no reason with a perfect history no rejections or issues then not even take the time to figure out the issue and just give you some auto response. so researchers beware since all the quality survey takers will be on other platforms and this site will be a revolving door with less quality survey takers

Waitlisted for absolutely no reason after I politely messaged a researcher back about a returned survey, which they claimed hadn't been returned when it had. And now, boom, I cannot do anything anymore. They refuse to give information to you on why you were waitlisted, only: "Please note that participation on our platform is not guaranteed indefinitely. We regularly review participant accounts to maintain the quality and integrity of the research conducted on our site. After careful review, we regret to inform you that we can't grant you access to participate in surveys. We understand that this may be disappointing, and we deeply appreciate your willingness to engage with us. Our eligibility criteria are determined by a combination of account details and data quality processes. Unfortunately, these decisions are final, and we are unable to provide additional specifics regarding this outcome. We truly value your time, effort, and interest in being part of our community, and we thank you for your understanding. No further information can be provided." Like, you should be required to tell people who help your platform and are perfect participants why you booted them. Shady, shady. All I know if my $50+ that was in my pending funds, as well as the funds I'm getting from participating in a 2-week long study, where I'm emailed every day to complete a survey (still have a few more days left), better be released to me so I can withdraw it or else I'm getting legal involved and reporting to the IRS.

Not a good experience with this platform, a waste of time.

Overall I would rate them a 5 but researchers tend to pay very slowly and they allow a bit too much leeway for researchers to exploit pay and rejections. I had one rejection that ignored my attempts to communicate with them. I reached out to support and within the hour they messaged the researcher to investigate and I got a response from the researcher ultimately removing the rejection. There is not a ton of survey work that pays overall great like prolific but they have a much better interface compared to prolific and their site actually works 99% of the time unlike prolific. They also do not have greedy people snatching up all the work then returning it when they do not want to do it since they require being accepted and not auto accepted from anyone not using a gmail account like prolific does. They also have a rating system for users for time, fairness, experience, and compensation. Knowing the hourly rate and reviews of researchers goes a very long way in what I feel I want to spend my time on to maximize hourly wages. Prolific could learn a lot from them for their user rating system and UI. Overall you probably wont make as much money like prolific, but if you use both platforms like I do it definitely adds to your total daily wages without the headache of prolific much larger platform that is either slow or down half the time.

I really enjoyed my short time on this platform and thought it would serve me well but after one month's of diligent work, I was waitlisted with no warning. I had an excellent rating on my Quality Score (5 star) and not one survey that was rejected by a client. After following up with support to see if there was glitch, I received the following ambiguous response: "Our eligibility criteria are determined by a combination of account details and data quality processes. Unfortunately, these decisions are final, and we are unable to provide additional specifics regarding this outcome." I would say take advantage while you can because they apparently don't value thoughtful and relevant feedback.