it was wonderful
it was wonderful. Thank you so much
By MOMO K.
Response from Cloudbeds· Mar 18, 2024
Hi MOMO KIM, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
519 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 368 reviews with 5 stars · Clear filters
it was wonderful. Thank you so much
By MOMO K.
Response from Cloudbeds· Mar 18, 2024
Hi MOMO KIM, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Oksana is a star She was always very helpful and patient. I recommend!
By Alex H.
Response from Cloudbeds· Mar 18, 2024
Hi Alex Hardy, Thank you for taking the time to share your feedback about Oksana. We appreciate it!
Very prompt and professional support
By TAJH Pool V.
Response from Cloudbeds· Mar 18, 2024
Hi TAJH Pool Villa, Thank you for taking the time to share your feedback about our support team at Cloudbeds. We appreciate it!
Wonderful customer services. Luis was very very helpful . Very good experience working with him.
By Wilmington T.
Response from Cloudbeds· Mar 13, 2024
Hi Wilmington Terrace, Thank you for taking the time to share your feedback about Cloudbeds customer service. We appreciate it!
.Luis Amaya is a very good Agent/professional to teach all information that is needed for Cloud Beds. very patient, clear in explaining. so far i feel very comfortable with the software and is very excited to complete.
By ingrid M.
Response from Cloudbeds· Mar 13, 2024
Hi Ingrid Major, Thank you for taking the time to share your feedback about your experience working with Luis. We appreciate it!
Our company only started working with Cloudbeds very recently, so our feedback is short-lived. Getting started with Cloudbeds was easy and our onboarding coach was extremely patient and helpful. We are confident that our experience with Cloudbeds will be very successful and beneficial to our property.
By Nancy
Response from Cloudbeds· Mar 13, 2024
Hi Nancy, Thank you for taking the time to share your feedback about Cloudbeds onboarding. We appreciate it!
Raina was great to deal with. She was helpful and followed up on the things she said she would.
By Maxime D.
Response from Cloudbeds· Mar 12, 2024
Hi Maxime Damour, Thank you for taking the time to share your feedback about your experience working with Raina. We appreciate it!
I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!
By Steve W.
Response from Cloudbeds· Mar 12, 2024
Hi Steve Wright, Thank you for taking the time to share your feedback about your on-boarding experience with Raul. We appreciate it!