Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
The product arrived quickly and the stainless steel bowls are wonderful for bacteria control and keeping food cold. Thank you.
By corlev
Response from Closer Pets· Jun 17, 2021
Hi there, Thank you so much for taking the time to leave this fantastic review – we're really happy to hear you feel this way! Best wishes, Kayleigh.
Ordered the Cat Mate single to keep our cat from knocking things over at 4am, and so far it's worked perfectly. The mechanism is simple and seems reliable, the construction is good and easy to clean and maintain. Purchase from the website and shipping was super fast and I'm grateful for that!
By D. Benjamin T.
Response from Closer Pets· Jun 15, 2021
Hi there, Thank you for leaving us this review! We're so happy to hear you feel this way and that it's working so well for you and your cat! Best wishes, Kayleigh.
Excellent price and delivery. Showed up sooner than expected.
By Michelle D.
Response from Closer Pets· Jun 15, 2021
Hi Michelle, Thank you for taking the time to leave us this review, we're so happy to hear you feel this way! Best wishes, Kayleigh.
Easy online ordering, reasonable ship time, products as described. I misunderstood one product description, and opted to return. The communication from Customer Service was quick and professional.
By JIll C.
Response from Closer Pets· Jun 10, 2021
Hi JIll, Thank you for taking the time to leave us this review, we're so happy to hear you'd give us two thumps up and are pleased with the experience you had with our team! Best wishes, Kayleigh.
Fast shipping and exactly what I needed.
By Katherine S.
Response from Closer Pets· Jun 7, 2021
Hi Katherine, We appreciate you taking the time to leave us this review – we're really happy to hear you feel this way! Best wishes, Kayleigh.
Got the tray I needed!
By Jvisme
Response from Closer Pets· Jun 1, 2021
Good morning, We're very pleased to hear this! We hope you love your Closer Pets product! Best wishes, Leanne
I received my product in very timely manner!
By Heather H.
Response from Closer Pets· Jun 1, 2021
Hi Heather, It's great to hear that your product arrived in a timely manner. We hope you love your new Closer Pets addition to your home! Best wishes, Leanne
The service was excellent. My order was processed right away and it was shipped very shortly after that! I received it within just a matter of a couple days. I needed a part for an automatic pond feeder and it was great that I found it here.
By Janice P.
Response from Closer Pets· Jun 2, 2021
Good afternoon Janice, thank you for taking time out of your day to provide us with feedback. We're very happy to hear that you would rate the experience when ordering and receiving your part as excellent! Take care, Leanne
