Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Absolutely lovely to work with Timely response when there was issues. Easy to work with, understanding when mistakes were made on my end.
By JASMYNE
Response from Closer Pets· Aug 2, 2021
Hi Jasmyne, Thank you for leaving us this fantastic review – we're so happy to hear you feel this way! 😊 Best wishes, Kayleigh.
Great packaging and product came quickly!
By Andrea D.
Response from Closer Pets· Aug 2, 2021
Hi Andrea, Thank you for taking the time to leave us this review – we're so happy to hear you love the packaging and that your product arrived quickly! 😊 Best wishes, Kayleigh.
Fast delivery and best night sleep ever. I was concerned from reading other reviews that my food centric cats would have these destroyed the first time I used them but that hasn’t been a problem. I like the clock and digital setup so I can synchronize multiple feeders and I’m confident that everyone has equal opportunity to eat. Our cats were waking us at 4:00 to feed them but now with the feeders it’s no longer a problem. I set a random time in the middle of the night with just one treat in it and then a second feeding at 4:00 with just 10 pieces of dry food to hold them over til we get up and can give them wet food. We’re going out of town for one night and it’s nice to have these to cover their 2 meals while we’re gone. We’ve used the old flip tops for decades and this is such a huge improvement. I’m mad at myself for not buying these sooner. We’ve never slept so good. The cats hang out in the room that the feeders are in just waiting for the food to become available. Since I randomized the treat feeding they don’t want to leave the feeders because they don’t want to miss it.
By Vanessa C.
Response from Closer Pets· Jul 21, 2021
Hi Vanessa, We're so happy to hear you feel this way and that you're now able to get a good night's sleep! Thank you for sharing this amazing review with us! 😊 Best wishes, Kayleigh.
Additional ice packs. Easier to plan if you already have 2 more in your freezer. They are exactly the same ones that came with the unit. Fast shipping.
By John McClellan J.
Response from Closer Pets· Jul 19, 2021
Hi John, Thank you for leaving us this lovely review, we're happy to hear you feel this way! Best wishes, Kayleigh.
Great service.
By Neil S.
Response from Closer Pets· Jul 15, 2021
Hi Neil, Thank you for taking the time to leave us this review – we're very happy to hear you feel this way! 😊 Best wishes, Kayleigh.
The Rep was very helpful and explained what we need to do and did and we got the doors.
By Sherry H.
Response from Closer Pets· Jul 7, 2021
Good morning, Thank you for your positive feedback following your experience. We're very pleased to hear that you feel this way. Best wishes, Leanne
I was very happy with my order from Closerpets. I use the Fishmate automatic fish feeders and the food hoppers tend to get brittle after several months in the hot sun. I was happy to find the hoppers and extra lids available from Closerpets. In the past I’ve purchased the entire unit when all I really needed was the replacement hopper. The price was very reasonable and the shipping was very speedy. I will definitely be shopping with them again.
By Mary the N.
Response from Closer Pets· Jul 6, 2021
Good morning Mary, we're very pleased to hear that you feel this way following your recent purchase. We pride ourselves on fair prices and fast deliveries to help you look after your fish as you want to. Take care, Leanne
The ice packs I ordered came quickly and in perfect condition. No issues and would do business with this vendor in the future. Thank you!
By Michelle B, T.
Response from Closer Pets· Jun 21, 2021
Hi Michelle, We appreciate you taking the time to leave us this review – we're really happy to hear you feel this way! 😊 Best wishes, Kayleigh.
