Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Right replacement part for my pet door. took awhile to arrive but as I live 100 miles east of yellowstone park that is normal.
By John H.
Response from Closer Pets· May 9, 2022
Hi John, Thank you so much for the positive feedback! Best wishes, Aanand.
The Catmate C500 is great for cats with digestive problems. Or cats that eat too fast. You can put as much or as little as you need to in each bowl of the dispenser. I actually have 5 of these now so I set 2 for canned food and 2 for dry food and an extra if I want to fill in the time gaps the others are set for. I have extra dispenser bowls and extra ice packs. This dispenser allows me to carefully feed my cat with issues and be able to get out of the house because the feeders are programmed and give exactly what is needed. Best there is.
By Janine K.
Response from Closer Pets· May 10, 2022
Hi Janine, Thank you so much for the positive review, we really appreciate the positive feedback regarding The Catmate C500. 😸 Best wishes, Kayleigh.
Package was well packaged and it arrived on time. Order process was easy
By John
Response from Closer Pets· May 9, 2022
Thank you for the positive review Best wishes, Kayleigh
I ordered a second Cat Mate (automatic feeder) to help regulate my cat's feeding time and make it possible to leave town for a week. My neighbor will take care of loading the Cat Mate, hugs, and litter. One of my cats is deaf but she is adapting beautifully. I especially appreciate the ice packs that allows me to load the trays and not worry about the food spoiling. Thanks for the quick delivery.
By Linda
Response from Closer Pets· Apr 7, 2022
Hi Linda, Thanks so much for the positive feedback regarding your new Cat Mate (automatic feeder). We're so glad that your cat has adapted to it so well, and we hope she enjoys using it for many years to come 😺 Best wishes, Aanand.
I'm pleased with how seamless and easy it was to work with your company. The water filters arrived in a timely manner. They were packaged well and fit perfectly in my catmate water fountain. I thought the price was fair. I am very happy with my catmate as is my cat. She drinks from it regularly. It's very quiet and doesn't splash water on my floor.
By Connie H.
Response from Closer Pets· Apr 6, 2022
Hi Connie, Thanks so much for the amazing feedback! We hope you and your kitty continue to enjoy using your Cat Mate water fountain 😺 Best wishes, Kayleigh.
Item was in perfect condition. Shipped and received faster than I expected. Very good overall experience.
By Sandy F.
Response from Closer Pets· Mar 30, 2022
Hi Sandy, Thank you for the great review! 🙂 We always do our best to make sure all of our customers receive their products in time and have a good experience when shopping with us online. Best wishes, Kayleigh.
The Catmate works great for our kitty. We use it for when we're not home and for a snack during the night so she doesn't wake us up.
By Christine
Response from Closer Pets· Mar 17, 2022
Hi Christine, Thank you for the great review! We're so happy you and your kitty are making use of the Catemate, and will enjoy using it for many years to come. Best wishes, Kayleigh.
Easy ordering, fast delivery with regular updates. Great to be able to order extra parts for my automatic feeders easily. Good prices.
By KM
Response from Closer Pets· Feb 28, 2022
Hi there, Thank you for the amazing review! We always do our best to make sure our customers receive their products on time. Glad you're able to make the most out of your automatic feeders. Best wishes, Kayleigh.
