Package arrived even earlier than…
Package arrived even earlier than expected date. Very fast shipping!
By Grant
Response from Closer Pets· Jun 13, 2022
Hi Grant, Thanks for the fantastic feedback, we really appreciate it! Best wishes, Kayleigh.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Package arrived even earlier than expected date. Very fast shipping!
By Grant
Response from Closer Pets· Jun 13, 2022
Hi Grant, Thanks for the fantastic feedback, we really appreciate it! Best wishes, Kayleigh.
will shop here for all my pet products I need.
By Gino B.
Response from Closer Pets· May 24, 2022
Hi Gino, Thank you so much for the positive review, we really do appreciate the great feedback! Best wishes, Kayleigh.
Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The whole process was hassle-free. I appreciate their kindness, attentiveness, & efficiency. Plus, their Dog Mate fountain is awesome…the best water fountain for pets that I’ve ever seen.
By Stacy M.
Response from Closer Pets· May 17, 2022
Hi Stacy, Thank you so much for the positive review regarding our service and our Dog Mate Water Fountain! We always do our very best to make sure our customers receive our products on time! 🐶😸 Best wishes, Kayleigh.
Items were shipped promptly and as shown on website.
By Peter H.
Response from Closer Pets· May 9, 2022
Hi Peter, Thank you so much for the positive review. We always do our best to make sure our items are shipped as promptly as possible! Best wishes, Kayleigh.
Got the parts I needed so that I wouldn’t have to replace a whole automatic feeder! Great price and quick delivery!
By LB
Response from Closer Pets· May 9, 2022
Hi LB, Thanks so much for the positive review! Best wishes, Kayleigh.
Quick service
By GERALD M.
Response from Closer Pets· May 9, 2022
Hi Gerald, Thanks so much for the great review! Best wishes, Kayleigh.
I was delighted to find a replacement feeder tray for a feeder I’ve been using for several years. It cost very little and saved me from having to toss an otherwise functional cat feeder and buying a new one. One less contribution to the garbage dump. :)
By Corinna
Response from Closer Pets· May 9, 2022
Hi Corinna, We're so glad you are happy with your replacement feeder tray and thank you so much for the positive feedback! Best wishes, Kayleigh.
5stars. Love the cat door. I have two cats and the one would bully the other one so she would not eat. This door lets her eat in her own room. Thank you so much.
By Charlie
Response from Closer Pets· May 9, 2022
Hi Charlie, Thanks so much for the great feedback! Best wishes, Kayleigh.