Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Quick response to my needs.
By Steven A.
Response from Closer Pets· Aug 22, 2022
Hi Steven, Thank you for taking the time to write a review! We're so glad that you've had a great experience with our company! Best wishes, Tasia-Lea.
I needed a filter system fast and you guys delivered! Thank you!
By Mia W.
Response from Closer Pets· Nov 22, 2022
Hi Mia, Thank you for taking the time to leave us this review – we were more than happy to be of assistance! Best wishes, Kayleigh.
My order was delivered quickly and well packed. I appreciate the speed with which it was sent.
By Russel Deroche J.
Response from Closer Pets· Jul 5, 2022
Hi Russel, Thank you for taking the time to leave us this review, we appreciate the feedback! Best wishes, Kayleigh.
Quick shipping.
By Greg S.
Response from Closer Pets· Jun 20, 2022
Hi Greg, Thanks so much for the positive review, we really appreciate it! Best wishes, Kayleigh.
Fast response with the best price for parts the are hard to find. Thanks
By Lawrence M.
Response from Closer Pets· Jun 13, 2022
Hi Lawrence, Thank you for the fantastic feedback 😃 We're so glad you're happy with your feeder parts and that you received it in good time! Best wishes, Kayleigh.
This feeder was super easy to set up and use. My cat adapted in no time, and I think the regimented meal times has made him calmer than my former haphazard schedule.
By Cat O.
Response from Closer Pets· Jun 13, 2022
Hi Rachel, Thanks so much for the positive feedback! We really hope your cat enjoys using the feeder and enjoys meal times more! 😸 Best wishes, Kayleigh.
fast accurate service
By STEVE
Response from Closer Pets· Jun 13, 2022
Hi Steve, Thank you for the amazing feedback, we really appreciate your positive review regarding our service! Best wishes, Kayleigh.
Best thing ever for busy people. I fill the trays - we have five extra- and my husband grabs them from the fridge each morning, adds a new ice pack, and the cat is good for the day!
By Jane S.
Response from Closer Pets· Jun 13, 2022
Hi Jane, We really appreciate your positive review! Best wishes, Kayleigh.
