CloseknitReviews of closeknit.com

Terrible service for months on end. Endless tales, but today, their website said my doctor was not on their system, but she is. I successfully made an appt by phone w Closeknit. The rep would !not! report the website issue, instead wanted to connect me with their technical team to report it. Since when it that the job of a patient ?!

I needed an annual medical and Dr. Nwankwo had availability relatively quickly (never a good sign in DC), with good reviews on ZocDoc (which is what I booked through). I got numerous phone calls and text messages with reminders about the visit, and chasing me to fill their forms ahead of it, which I thought was a bit much, but ok, I get it. The last call crossed the line I thought: it was on the day of the appointment, and I was asked to call back for important information regarding the visit. I did that and after waiting on the line for ten minutes I was told that the information was that I needed to fill in the forms (which, incidentally, they also mentioned on the voicemail asking for a call back). So, by my count, five+ unsolicited reminders even before I got to the clinic... Now, to avoid wasting time I typically fill in the forms (which, in my experience, no doctor ever reads) while in the waiting room, so I asked what's wrong with that. I was told that there were many forms and a short grace period and so I would likely lose my appointment if I don't pre-fill. Again, in my experience, typically there's a wait, particularly as my appointment was towards the end of the day, but I thought I'd give them the benefit of the doubt and so I had a go at the forms, especially as it was meant to only take 5 minutes... Not unexpectedly, I was asked to provide documents which I had already shared via ZocDoc - e.g., my insurance card... Not unexpectedly, their crappy forms generated all sorts of problems, e.g., they refused to accept my insurance card scan (because the dimensions somehow didn't conform with their expectations, though, curiously, only for one side; I rescanned with some white space around to trick the system...). Following which I had to answer 10 (?) question on sexual orientation, activity, etc. This I found unusually detailed, to the point I half expected them to also ask for photos... But whatever, I was committed to filling in the form, though I did note that at that point they had succeeded in wasting half an hour of my time, which isn't a great first impression... It was downhill from there: It took me an hour to get to the clinic and I arrived five minutes early, only to be advised the doctor was running twenty minutes late (something I asked about when I was on the phone with them, but, of course, they never mentioned it at that point). Since that was longer than they had offered to wait for my forms, I asked if I can cancel, which, to my surprise, they allowed me to do. Ironically, had they not been so zealous in chasing that form, I would have filled it in while waiting, and the visit would have gone ahead... And okay, return trip included, they wasted two and a half hours of my life, but, reading some other reviews of closeknit (which I should have done beforehand) I feel I really dodged a bullet here... So, in a way, I am grateful to their staff for so efficiently chasing me away!

They are terrible at providing health care or administration, but they are great at buying up PCPs that work well and utterly destroying them. They use Clear RX for prescriptions and they couldn't prescribe themselves lunch let alone pharmaceuticals. They lost my prescriptions, no one answered at the ClearRX number provided. The CloseKnit line is always jammed - probably with a massive volume of people just trying to get thier meds or an appointment. The people that answer specialize in giving incorrect and inconsistent information when you can get through, and then they lie about getting back to you or insist they don't have a supervisor. But worse is they won't solve the problems that they create. You would be better off getting primary care from CHUDs at the nearest storm drain.