Clocks and ColoursReviews of clocksandcolours.com

Response from Clocks and Colours· Aug 14, 2024

Hey Andrew, Our support team has been in contact with you over the past week. As of just this morning, you were contacted by our support team offering to reship your order to you as USPS had delivered your order to an incorrect address. Please respond to our email with the required information we need from you and we will be happy to assist you with your lost order. Thank you.

Response from Clocks and Colours· Aug 13, 2024

Hi Marcel, We're sorry that you were unhappy with the outcome of your warranty claim application regarding your sunglasses. We realize that your expectations were to receive free replacements of your items, however, based on the nature of the issue and damage you reported, it was determined that the damage was the result of a lack of maintenance and care while the items were in your possession. Our warranty exists to primarily cover manufacturing flaws, and as this was not a manufacturing flaw, your claim was denied. Our warranty policy covers a wide range of product issues, and we are more than happy to provide warranty coverage on eligible claims. Further information on warranty coverage can be found in our help centre articles on www.clocksandcolours.com. If you happen to require any further support, you can contact us anytime at [email protected] and our support team will be there to assist you.

Response from Clocks and Colours· Jun 3, 2024

Hello Suzie, We're sorry for any frustration you and your son have had regarding your experience with issues with your item. It is extremely uncommon to have issues with an item so consistently, and we greatly apologize for any inconvenience this has caused you. We can see from our support history that your son has been covered under our warranty policy for the defective products you mentioned. It was explained to your son that our warranty policy provides customers with direct replacements for their faulty product, or provides store credit in the form of the original value of the purchased item to be used toward any other replacement item of your choosing. Our leadership team has made an exception to allow for a refund upon the conditional return of your item as a gesture of goodwill. Due to the exceptional circumstances of your order not typically being eligible for a refund due to the age of the order, our system experienced an error in processing your refund, which was not a limitation or symbolic of our willingness to provide you good customer service. After resolving this matter with a technical solution, your money was sent to you manually by our accounting team.

Response from Clocks and Colours· Apr 25, 2024

Hello Gaz, We're sorry to hear that you are unhappy with our warranty claim process. Please know that this process is not abnormal given industry standards. It's important for us to clarify that the requirements of our warranty process include being able to verify your purchase by having an official order number on record. This is not a personal demand and is a component of our standard warranty approval process required for all customers. Even though the item may have our stamp on it, without your order number or proof of purchase on record, we cannot verify that it was purchased from us or an authorized retailer. This type of product issue is something standardly covered under our warranty policy, and we would be happy to process your claim with proof of purchase. We're sorry that we could not make an exception to our policy, however we greatly respect and appreciate your support. If you need continued support with any past or ongoing orders, you may contact us at [email protected]

Response from Clocks and Colours· Nov 24, 2023

Hello Robert, Clocks and Colours will never charge any of our customers without their expressed permission. There are no hidden fees. All fees are displayed at checkout. We understand that you contacted us because you refused to pay taxes and duties on your recent order purchased online and shipped to the USA. Being charged duties when ordering from across international borders is a common occurrence with international online shopping, and we kindly explained to you that we are not responsible for incurring or paying for those charges as is clear in our online policies. Our Help Centre is there to proactively assist customers who are conscientious of their online spending, along with our 24/7 available customer support team. Customs fees are a charge that we do not benefit from, which cannot always be predicted when they will be incurred. We did our best to help you despite your demeanour and in the end, we provided you with the full refund that you are entitled to once your refused package was returned to our warehouse. We also would never imply that any of our customers need to take time off of work or travel extensive distances to obtain their packages. We are not aware of everyone's personal circumstances, and it's each customer's responsibility to determine how and if their schedule can accommodate the schedule of receiving their package. We ship directly to the address provided by every customer at checkout. We're always prepared to provide each and every customer with the best value for their money spent. We work to provide timely and accommodating solutions in any and all possible support situations subject to our policies, procedures and capabilities. We hope that you'll shop with us again in the future. If you ever need further support, you can reach our online support team at [email protected]

Response from Clocks and Colours· Oct 10, 2023

Hello Armando, We appreciate the opportunity to address our product cost. All of our sterling silver jewellery is priced to reflect not only the cost of materials but also to cover the cost of the time and effort spent designing, manufacturing, revising, quality checking, shipping and marketing the item, all before being priced to turn any kind of profit, which is necessary for employees to get paid. We cannot speak to the credibility of the jeweller you went to for their assessment of your item. However, all of our products are held to the highest standard of craftsmanship backed by a generous lifetime warranty that exists to ensure that your money is spent at a fair and reliable price. If you have any further questions or concerns, you are welcome to contact us at [email protected]

Response from Clocks and Colours· Oct 4, 2023

Hello, Sometimes discount codes do not work because they expire after a certain period of time has elapsed. It also looks like the agent who assisted you provided you with the refund that you requested without any hassle. If you are having issues with ring sizing, we have multiple ways of assisting you. We did not receive any communication from you about incorrect sizing for your ring. You can perform a product return or exchange using our easy online portal, or you can also reach out to us at [email protected] for an agent to assist you with the process.

Response from Clocks and Colours· Oct 10, 2023

Hi Bert, Please note that we are a jewelry and accessories company, and we do not have the product or the order you have mentioned. We do not deal with clocks or do clock repairs. Feel free to visit our online store anytime: https://www.clocksandcolours.com/