Clockify (by CAKE.com)Reviews of clockify.me

Response from Clockify (by CAKE.com)· Jun 16, 2026

Hi there, Thank you for your honest opinion, we greatly value any feedback. After almost 10 years of giving generous, unlimited users Free plan, we recently updated our Free plan to keep Clockify reliable, fast, and maintain long term sustainable infrastructure for all our users in today’s climate. We still offer unlimited time tracking and various core features on the Free plan for small start ups and teams - and will continue to do so! If you need help with transition and have any issues please feel free to contact us at [email protected]

Response from Clockify (by CAKE.com)· Jun 16, 2026

To keep Clockify reliable, fast, and sustainable for the long term while still offering unlimited time tracking, we recently updated our Free plan. An in-app notification detailing these changes was displayed a month ago to prepare our free users in advance for the changes. It remained visible until the user acknowledged it to dismiss. The billable rates & amounts are now available on any paid plan, while unlimited time tracking still remains on the free plan. For any help with transition please contact us at [email protected] and we we be happy to help!

Response from Clockify (by CAKE.com)· Jun 17, 2026

Hi Jason, Thank you for the feedback and review, we completely understand that this is not an easy transition, and we can definitely recognize where you’re coming from. After having reviewed our plans, due to the continuing development and an increased implementation of new features, we have decided to make these changes. Our main goal has always been to provide the best quality, and that’s something we don’t wish to compromise. Regarding the communication, we provided an in-app notification one month in advance to inform users about these updates. However, we understand that important announcements can sometimes be missed, and we’ll continue working on improving how we communicate changes. Rest assured that your data remains indefinitely, and the billable rates are still there once the permission setting is re-enabled on any of our paid plans. Thank you again for your feedback and understanding.

Response from Clockify (by CAKE.com)· May 19, 2026

We truly appreciate you taking the time to share your feedback. We understand this isn't an easy transition, especially from the perspective of freelancers who relied on hourly rate tracking as part of their workflow. As we continue improving the platform and investing in new features, we've found it necessary to align our Free plan more closely to current industry standards, and to ensure we can sustainably maintain the quality of experience for all users, while still continuing to offer unlimited time tracking. While these updates are effective immediately for new users, we've also provided a grace period for already existing users to help them prepare for these changes and to give everyone enough time to review their current setup and decide what works best for their needs. Thank you again for your input! You're always welcome to reach us at [email protected] if you have additional questions or concerns.

Response from Clockify (by CAKE.com)· Mar 18, 2026

Hello, thank you for sharing your feedback! We’re truly sorry to hear that the current Notion integration didn’t meet your team's specific workflow needs. We understand the frustration regarding manual data entry. To clarify for other users, our current integration works via a browser extension to capture page titles; however, we understand the need for a deeper, more automated connection. We want to let you know that improvements to the Notion integration are currently in the works to allow for better synchronization between projects and tasks. Regarding your subscription, while we were unable to issue a direct refund per our policy, we have offered to convert your full subscription amount into credit that will remain available for your future purchases. This ensures your purchased amount is preserved and available for you to use whenever you're ready to scale your team or as our new integration features roll out. We value your input and are committed to making our tools better for teams like yours. If you'd like to proceed with the credit option, please don't hesitate to reach back out to our support team at [email protected]!

Response from Clockify (by CAKE.com)· Sep 11, 2025

Thank you for sharing your feedback. We’ve carefully reviewed your case and would like to clarify why the VAT was charged. When a subscription is purchased without a VAT number entered, the system automatically applies the standard VAT. Your VAT number was added after the payment was processed, and unfortunately, the system cannot adjust the changes retroactively. To be sure that everything was handled correctly, our development team reviewed the logs and confirmed that this was the case. Our standard practice is to offer a credit in cases such as these, but we wanted to make an exception and offer to refund the VAT amount in full. We were therefore surprised that the partial refund was declined, and we would welcome the opportunity to better understand your concerns. While we cannot provide a full refund for a valid subscription purchase, we have been transparent in our approach and ensured the appropriate tax refund was offered. We are sorry to hear that you had a bad experience with Clockify, but we value hearing your perspective, as our aim is to resolve situations fairly and ensure a positive experience.

Response from Clockify (by CAKE.com)· Jun 4, 2025

Hello Sacha, Thank you for taking the time to share your detailed feedback. I truly understand your concerns, especially when it comes to something as critical as overtime tracking for business operations. Please note that we did forward your request to the product team, but as with everything, what gets implemented depends on the overall demand and whether it fits well with our other features. Regarding your refund request, I understand where you're coming from. We do offer a free trial and the option for a demo with the sales team, mainly to give people a chance to explore everything before upgrading, but I understand that sometimes the limitations only become obvious once you start using it in a real-world setting. It's unfortunate we couldn't offer a better resolution in your case, and I genuinely wish we could've made it work. I really appreciate how clearly you laid everything out. Even if it fell short of your expectations, your feedback matters, and your vote for this feature is on the board. Please note that you can still use all the extra features until the end of the current billing period. If you need any further assistance or have any questions, please reach out to us at [email protected]. We'd be happy to assist you further! All the best!

Response from Clockify (by CAKE.com)· May 14, 2025

Hello Milos, Thank you for taking the time to leave an honest review and feedback on your experience with Clockify. I'm sorry to hear that you were unsatisfied with the app and our support throughout this process. I would like to take this opportunity to note that we are transparent about our pricing and the 'no refund' policy, which is mentioned during the sign-up process and on our pricing page in an effort to avoid miscommunication and dissatisfaction from the clients. Our subscription model is seat-based, meaning that each active user in the workspace requires one regardless of the role assigned. Once the refund request does arise from one of our customers, each case is carefully reviewed, and the decision is made depending on the given circumstances. Given that this process takes a while, we sincerely apologize for the delay in the response; however, we hope that this experience won't prevent you from continuing to use Clockify again in the future. If you have not yet received the refunded amount, please do not hesitate to contact us for assistance at [email protected].