Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,176 reviews
CliradexSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cliradex eyelid cleansers are natural wipes and foam products to help relieve symptoms of Demodex, blepharitis, meibomian gland disease, stye, chalazion, dry eye disease, rosacea, and other lid diseases.Science-based, Cliradex 4-Terpineol (T4O) formula, extracted from tea tree oil, help restore healthy eyelids by removing Demodex mites and biomaterials. Cliradex is available in towelettes for moderate-to-severe ocular irritation, and foam for mild-to-moderate conditions.
Cliradex (cliradex.com) has 2,176 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 194 reviews with 1 star · Clear filters
I never received my order!
By Francea L.
Response from Cliradex· May 27, 2022
Hello Francea, Your order was placed on 4/22, shipped same day on 4/22.Tracking showed delivery on 4/28. If it's not the case, please reach out to our Service Team at [email protected].
Placed an order in January… didn’t receive it until late April. Even after I finally got a notification that it shipped (4/7) it took almost 3 additional weeks to actually reach me. Two emails asking for updated tracking info went unanswered (prior emails at least were answered promptly). I like the product but will not be ordering through Cliradex again. Will likely check out a competitor’s product after my current supply is used up.
By SS
Response from Cliradex· May 2, 2022
Thank you for your patience. As indicated on the website, our Foam was on backorder, shipping in April. We did receive the inventory and start shipping. Your order was shipped on 4/7. Due to the high volume of orders that we needed to ship, it took the post office longer to scan the orders into their systems. We apologies for this delay that went beyond normal shipping times.
This is the second time I have ordered your product and have not received my order. The first time I waited several months and finally canceled the order. This recent order was placed after receiving many emails that the product is in stock. I sent an email to customer service looking for my order. I received a email that it shipped on 4/7/22 but I have still not gotten my order.
By Rebecca M.
Response from Cliradex· May 2, 2022
Hello Rebecca, Thank you for your patience. We would like to sincerely apologize for this mishap. We stand by our products and services. Your order shipped on 4/7 but is stuck at USPS. I informed our Service Team to ship you a replacement asap, including a complimentary Foam for your troubles.
Love the product but don’t order directly from Cliradex. I ordered two bottles from them in March. Never heard from them. Contacted their customer service and received an email that said they were on backorder until April. I received an email that said my order had shipped but when I clicked on the tracking button it said that it had gone out DHL but it never made it past the printing label process so I have paid for two bottles and I have yet to receive them and it is April 18. Try buying it from Amazon you’ll actually get it.
By Tammy N.
Response from Cliradex· May 2, 2022
Thank you for your patience and please received our apologies for this mixed up. As indicated on the website, our Foam was on backorder, shipping in April. At the end of March, we informed all customers with backorder of the options they had, from cancellation to complimentary foam for waiting. Your original order shipped on 4/7, but unfortunately, was stuck at USPS. We informed our Service Team to ship you a replacement ASAP. Please note your complimentary foam was shipped and delivered on 4/21.
I ordered two boxes of the towelettes and two boxes of the phone. I was charged for all of it but I have only received two boxes of the towelettes.
By Connie B.
Response from Cliradex· Apr 18, 2022
We want you to know we stand by our products and services and will ship you the missing one.
We placed our order about a month ago and have yet to receive the product.
By JTB
Response from Cliradex· Apr 18, 2022
Hello James, Thank you for your patience. We stand by our products and services. Your order was shipped on 4/7 with the complimentary Foam sent on 4/12.
placed my order on March 18th and today is April 15th and I still don't have my order
By kimberly B.
Response from Cliradex· Apr 15, 2022
As indicated on the website, our Foam was on backorder, shipping in April. We did receive the inventory and start shipping. Your order was shipped on 4/7. Due to the high volume of orders that we needed to ship, it is taking the post office longer to scan the orders into their systems. We ask that you allow some extra time for the order to be delivered. Our standard delivery is 3-7 business days. We know this has been an inconvenience and should you have any other questions or concerns, please do not hesitate to contact us either by email at [email protected] or by phone at 1-844-425-4723, 7 days a week from 8:00 am until 5:00 pm eastern time.
Have not received the product
By Kiran P.
Response from Cliradex· Apr 15, 2022
As indicated on the website, our Foam was on backorder, shipping in April. We did receive the inventory and start shipping. Your order was shipped on 4/7. Due to the high volume of orders that we needed to ship, it is taking the post office longer to scan the orders into their systems. We ask that you allow some extra time for the order to be delivered. Our standard delivery is 3-7 business days. We know this has been an inconvenience and should you have any other questions or concerns, please do not hesitate to contact us either by email at [email protected] or by phone at 1-844-425-4723, 7 days a week from 8:00 am until 5:00 pm eastern time.
