Sunday, November 8, 2026 · Customer reviews of US businesses
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92 reviews
ClickatellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.
Clickatell (clickatell.com) has 92 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Excellent product and service offered by the Clickatell team, I would highly recommend them as a SMS service provider for any business enterprise
By Razeen J.
Response from Clickatell· Nov 15, 2018
Hi Razeen Your support means the world to us and we're happy to be delivering a high standard of service for your business. Thank you for your valued feedback! Team Clickatell
Amazing Service. Amazing team. For us, service uptime is key to success for our business. Clickatell has been a trustworthy partner and we are fully satisfied with their services. We are Clickatell client since 2010 and will gladly be using their service in future. Highly recommend for companies of any size.
By Ejaz M.
Response from Clickatell· Nov 5, 2018
Hi Ejaz Service uptime is indeed of paramount importance to us and our clients. We're really happy to have provided your business with a first-rate experience and will continue doing all that we can to maintain this! Thank you for your support and for taking the time out of your day to leave us your valued feedback. Team Clickatell
We requested a short code activation and needed it ready much quicker than the normal period. Matthew and the team pulled out all the stops to get the code activated - hugely appreciate the effort. Great, professional team, would recommend!
By Matthew K.
Response from Clickatell· Oct 31, 2018
Hi Matthew A great service delivered promptly is always the goal, and we're really happy we were able to get your short code up and running quickly. Thanks for taking the time to leave us your feedback - it's much appreciated and we'll pass it on to the team!
We have been using Clickatell for about 10 years, and have always found the service, product and support to be first-class. We find their international coverage better than rival SMS platforms, and prices compare favourably, particularly when purchasing in large volumes. Special mention goes to our account manager, Michelle Williams, who is always quick to assist. Highly recommend.
By Tom E.
Response from Clickatell· Oct 24, 2018
Hi Tom Thanks so much for your positive review. We're really happy that not only have our products delivered to suit your needs, but our customer service levels too. We'll make it our mission to continue in exactly the same way for the next 10 years - and beyond! Thank you once more for taking the time out of your day to share your feedback. Team Clickatell
We have been using Clickatell for our SMS services since 2001 as well as our shortcodes. Our account manager Fabian Rensburg has been awesome support and always assisted me with utmost urgency. As far as the API its very stable and consistent. Our business runs daily via API constantly pushing and receiving messages and its incredibly reliable.. I highly recommend Clickatell
By Gill
Response from Clickatell· Oct 9, 2018
Hi Gill Your support through the years (you have been with us since almost the very beginning!) is highly appreciated. While a lot has changed in the world of mobile communications since 2001, SMS remains a formidable communication channel and we're delighted to have provided you with a consistently reliable service and an account manager you can count on. Thank you for taking the time out of your day to share your feedback with us! Team Clickatell
We’ve been using Clickatell for the past 13 years for SMS delivery to numerous countries. We’ve found their services to be : Easy to use Of high quality Value for money We would highly recommend Clickatell for enterprise grade SMS services as well as smaller projects
By Clement
Response from Clickatell· Sep 28, 2018
Hi Clement Your continued support over the last 13 years means the world to us, and we look forward to many more years of reliable SMS delivery for your business. Thank you for taking the time to leave us your feedback! Team Clickatell
We have been using Clickatell for about 5 years for SMS delivery to numerous countries. We also have a dedicated short code to the USA. Firstly, the SMS are sent and received quickly. Secondly, the reporting is real time and excellent. Thirdly, we have used many aggregators over the years and we are happy with the price per credit. Fourthly, we get immediate and excellent customer service. We are really happy to recommend Clickatell.
By Phillip
Response from Clickatell· Aug 31, 2018
Hi Phillip We are so happy to hear about your positive experience over the last couple of years. Our reliable SMS services are just as important to us as a great experience with our team, and we have every intention of maintaining these standards. Thank you for taking time out of your day to share your feedback! We really do appreciate your support. Team Clickatell
Excellent products and service. Best in class. Technically exceptionally easy to integrate, great reporting and amazing delivery rates.
By Blair
Response from Clickatell· Aug 15, 2018
Hi Blair Thank you so much for your feedback! We appreciate you taking the time to share your experience with us and look forward to providing you with a continued positive service. Team Clickatell
