CleoReviews of cleo.com

Well, I used to buy all kinds of clothes from cleo, in store, until they closed, and then reopened, and then closed again! In Saskatoon ! What was that all about anyway!? Now, ordering online, from Cleo... ended up being juniper lane!! The clothes are... not nice. 100% polyester 🫣 Sizes are all over the place. Be careful buying from Cleo...

I did not have any issue with customer service getting back to me with the issues I had however I will not purchase again, particularly from the discounted items do to to the fact that their sizing is not consistent and then you’re stuck with the item. I purchased jeans in my normal size and they are like 2-3 sizes big. I emailed and simplify asked to pay to exchange do to the sizing being WAY off and I was told too bad. I don’t think this is a fair way to do business. Not when the sizing is so off and I was even willing to pay for all fees etc. Told me enough that I won’t purchase again which is a shame because I had gotten several dresses. I did have a good experience where there exchanged a dress that I had worn once that had pulls and snags all over after one wear. They gladly exchanged it and I appreciated it. What I don’t appreciate is being stuck with giant jeans and now having to try to give them away or sell them. I understand a policy but when the company is at fault and they cannot accept responsibility and make it right I do not need to do business with them. I truly thought after the first time they were helpful they were a fair and decent company but I was disappointed. Beware and do not buy sale items if you are not 100 percent sure on sizing which you can’t be of sizes are in consistent.

This was once my favorite store, I went to several stores found nothing in my size it was suggested by two incredibly ride associates to order the items for store or home delivery. I found four outfits online I wanted, ordered and paid. I should say I ordered from three other stores same day. I have items from other stores recieved within 5 days. My Cleo items have been removed altered as of January 6th. Until Jan 6th my cart stayed in the order received status. Now all the blouses from my order have been removed as of January 6th and the status is stuck on awaiting shipment. January 6th was last time it was looked at. I know I will not get these items. Myself and 15 other people I have shared this with have said they will never go back to this store toys r us or Northern Reflections to purchase clothes.

How they sound to be concerned with helping out with any situation to bring you out of situations financially

incomplete order shipped for which i am charged the full amount. The customer service doesn't respond to emails.To top it all,there's no phone number to contact them either. I ordered twice, one after the other- received one incomplete order whereas there's no update on the second one even after almost 3 weeks of placing the order.

Customer Service does not respond to emails, codes hardly work but you cannot complain because you will not get a reply. Most items are non-returnable even if you do not have correct sizes. Awful customer service.

10+ business days and my order still hasn’t shipped, only auto response when you send an email inquiry and no other way to contact them. They have no problem taking your money as soon as you place the order (unlike other online stores) but then don’t provide any service after that. Do yourself a favour and order elsewhere.

Took 6 emails and 4 weeks to get my order. Half of it was missing so i had to email them a 7th time to request a refund of the items not delivered. Had I not contacted them, they would not have refunded me. Horrible customer service. No number to call to speak with a representative which would have speeded up this process. Its a real shame Cleo has dropped to this level. Do not wate your time, money, and patience with this company.