Great customer service
Great customer service. I had a problem with one of me hearing aids and was promptly sent a new pair. Janna is wonderful
By Julie S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
125 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zepp Clarity - A Division of Zepp HealthFounded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Our products include hearing aids, smart wristbands, watches, and headphones, all helping users achieve daily health and fitness goals.
Zepp Clarity (clarity.zepp.com) has 125 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 113 reviews with 5 stars · Clear filters
Great customer service. I had a problem with one of me hearing aids and was promptly sent a new pair. Janna is wonderful
By Julie S.
Great service, Brenna was extremely helpful!!
By James K.
Dr Andrews is a great help. Thanks!
By VV
Been a customer for about 2 years, solved my hearing loss issues for the most part. Everyone in my life is thrilled that I got these little hearing aids. Great little product, fantastic customer service. From the audiologist, to customer support top shelf operation. Very rarely do you run across a product that does what it says it will do, and the people walk you through every step and make sure you're happy.
By Robert R.
Awesome product and customer service is so amazing.
By Willie
I am happy with my Zepp Clarity hearing aids. The service and the flow up has been very good. I also like that they explain everything about the hearing aids. I would recommend buying the Zepp Clarity hearing aids.
By Robert W.
Explained my problem, and was told you are out of stock on the Zepp Pixie's, but would send the exchange out as soon as it arrives.
By Kermit D.
The hearing aids (and my zepp smartwatch) work incredibly well and the customer service comes with real people who are super helpful and get you what you need quick. They also give you access to an audiologist to help you tweak your aids through the clarity app. Top notch organization!
By Paul B.