ClarendaleReviews of clarendale.co

The clothing looks so cute, but the sizes are random. I ordered 3 items. None of it fit, very non standardized sizing, no labels in clothing as to size, make, laundering. Fabric on shirt was starched and wrinkled, one pair of pants way too small, the other had very itchy fabric. They don't allow returns, just a 40,% refund on your order which I haven't seen yet. I'm sticking with online clothing stores in US that I know. I took everything to Goodwill.

Very nice. I’m happy with my purchase.

I feel like my order came on timely matter and it pretty much was what I expected.

Was worried my dress wouldn’t arrive in time ! according to the email it was to arrive the day we left for Texas. Fortunately it did arrive early and I had it for the wedding. Unfortunately it was very hard to get the wrinkles out due to being shoved in a small bag for mailing. L

They sent a different pattern dress that could not be worn due to the thin nature. The dress flipped on its stitches so the inside of dress was visible at neck. But not same dress as pictured. I reported immediately. They asked for photo. Then offered discount. Now telling me to pay for return myself. This is not the policy. They did not even iffer address or a confirmation. I fear they would pretend not to receive. I asked again for label because of defect and fraud. I'll turn over to credit card and report to attorney general.

Horrible product. Ordered a size 38DD bra, got a 38D. Complained and got another complete order sent to me for free. Apparently their product is so cheaply made it’s less expensive to send you a new one than pay for return. They sent me another 38D. Guess what? It still doesn’t fit. Cheap material, bad cut, poorly made. Nothing like pictured. Will never order from them again.

Absolutely not worth the headache - DO NOT be tempted to buy anything from Clarendale. I purchased two bags from Clarendale, in two separate orders. One order was good, the other order remains a total debacle! I recieved an incorrect product (note, this is a fulfillment error and not my error or change of mind) and after nearly 2 months of emails to and fro with the "Customer Support" team, their current offer is that I should pay the shipping to return the item they sent me in error for a "full" refund, or accept a 70% refund to keep the item that I did not order and I do not want. A shame they make it so difficult. I'm very happy with the first order but after this experience, even if they eventually do sort it out to my satisfaction, I won't risk ordering anything from them again.

My experience with Clarendale has been awful from beginning to end. I ordered a pair of pants (Marsona – Tailored Utility Pants for Work and Weekend) that took forever to arrive. When they finally showed up, the color looked nothing like I expected, the material was not what I expected, and the fit was completely wrong. In other words, the product I received did not match what I believed I was purchasing. I contacted customer service and requested a refund. Instead of standing behind the product, they initially offered me only a 40% refund or another pair of pants. Why would I want another pair when the first pair was so disappointing? I refused. They then increased the offer to 60%—or told me I could return the pants to China at my own expense. The cost of tracked international return shipping would easily equal, or possibly exceed, the price of the pants. That is not a meaningful return option. It is a strategy that leaves customers choosing between losing part of their money or spending even more money trying to recover it. What makes this worse is that Clarendale’s published return policy claims that if a customer receives the wrong size or color, the company will send the correct item at no charge **or process a refund if preferred**. It also states that faulty or defective returns are covered. Yet when I reported that the color, fabric, and fit were not as represented, I was pushed toward partial refunds and an impractical return to China. Their website also says they want customers to feel confident shopping with them and promises a “fair and fast solution.” My experience was neither fair nor fast. Buyers should understand that despite the polished appearance of the website, the merchandise may be shipped from China, returns may need to be sent back to China at your expense, and obtaining a full refund may become a drawn-out negotiation. I would never order from Clarendale again. Save yourself the frustration, the disappointment, and the ridiculous refund battle.