Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
691 reviews
CLAESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
CLAE (clae.com) has 691 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
691 approved reviews, newest moderated first
Schöne Sneaker schnell geliefert
By T.
Response from CLAE· Mar 21, 2024
Thank you for your review! Your satisfaction is our top priority, and we look forward to providing you with exceptional products and service in the future.🤩
Not delivred !
By Vincent B.
Response from CLAE· Mar 18, 2024
Bonjour Vincent, Je vois que vous mentionnez que votre commande n'a pas été livrée. Avez-vous eu l'opportunité de contacter notre service client à ce sujet ? Je ne trouve pas d'historique de communication concernant ce problème. Je tiens à souligner que notre équipe est toujours prête à vous aider. En réponse à votre commentaire, nous avons immédiatement pris des mesures et vous avons envoyé un e-mail. Je vous encourage vivement à vérifier votre boîte de réception. Dans le futur, n'hésitez pas à nous contacter directement en cas de problème avant de laisser un avis sur Trustpilot. Cela nous permettrait de résoudre la situation plus rapidement et efficacement. Nous sommes là pour vous aider et nous espérons trouver une solution rapidement. Cordialement, L'équipe CLAE
Article conforme à la description, le modèle est beau et très confortable. Le service client est réactif et les échanges par mail sont sympathiques. Je recommande.
By Cathy
Response from CLAE· Mar 18, 2024
Merci infiniment pour vos retours ! - L'équipe CLAE
Sizing is off despite following the sizing guides. Returns are paid by the customer (not acceptable for online shoe shopping). Getting a return sticker is not immediate (needs to plan ahead to be able to do a return). Overall not happy at all with the shopping experience.
By Yoann P.
Response from CLAE· Mar 13, 2024
Dear Yoann, We're sorry to hear about your negative experience with the return process. We strive to provide the best possible service and satisfaction to all our customers. We couldn't find any previous communication from you regarding these issues. Have you tried reaching out to our customer service team before leaving your review? We always encourage customers to get in touch with us directly so we can address any concerns or issues promptly. Regarding the return process, we understand your frustration with having to cover the return shipping costs. Our return policy, including details about return shipping, is clearly outlined on our website. Additionally, we provide information about our return policy in the 'LEGAL' section on our homepage, where customers can familiarize themselves with our terms before making a purchase. We apologize for any inconvenience caused and appreciate your feedback. If you'd like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly at [email protected]. Best regards,
Items seemlessly packed, great design and build quality.
By moaojanuel
Response from CLAE· Mar 7, 2024
Thank you for taking the time to share your feedback !!!
I recently purchased a new pair of Clae shoes and was initially very pleased with them. However, after just a few kilometers of walking, I've noticed that they've quickly deteriorated. The material is cracking on the exterior, particularly around the crease areas. This is not only a concern for the waterproofing and durability of the shoes but also impacts their appearance significantly. The issue is present on both sides of each shoe.
By Camille R.
Response from CLAE· Feb 26, 2024
Thank you, Camille, for bringing this issue to our attention. It's concerning to hear that your new pair of Clae shoes is showing signs of deterioration after just a few kilometers of walking. This is not the level of durability we strive for in our sneakers. We encourage you to reach out to our customer service team as soon as possible via email at [email protected]. Our team is dedicated to assisting our customers and finding solutions to resolve issues like yours. We are committed to ensuring that you receive the quality and durability you expect from Clae shoes. Thank you for your understanding!
Les chaussures sont très confortables et le service clients efficace!
By Guillaume
Response from CLAE· Feb 26, 2024
Merci Guillaume d'avoir pris le temps de partager votre expérience ! 😊
J’avais choisi la mauvaise taille , j’ai contacté l’équipe l’enchante s’est faite rapidement et j’ai reçu la nouvelle sans aucun souci. Une équipe très professionnelle et réactive
By Dieynaba N.
Response from CLAE· Feb 23, 2024
Merci infiniment d'avoir partagé votre expérience ! 😊L'équipe CLAE
