Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
691 reviews
CLAESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
CLAE (clae.com) has 691 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
691 approved reviews, newest moderated first
These are great quality shoes. As expected from Clae. They use UPS for delivery so there was no hassle with that side of things. Will be back for more.
By MD
Response from CLAE· Oct 29, 2024
Thank you for sharing your experience ! - CLAE Team
Dislike the complicated return: no returnlabel printable
By manuel V.
Response from CLAE· Dec 16, 2024
Hi Manuel, thank you for your feedback. We're sorry to hear that the return process wasn't as smooth as expected. We understand how frustrating it can be, and we’ll work on making the return experience easier for our customers. If you need assistance with returns, please feel free to reach out to us directly—we’re here to help!
Got wrong size and through return process had to deal a lot with customer service. They were great. Love my shoes.
By Terri J.
Response from CLAE· Oct 29, 2024
Hi Terri, Thank you for sharing your experience! We appreciate your support! Best, - CLAE Team
A very big hassle returning 3 pair of men's shoes. Ok, I had to pay for return shipping. My fault, lesson learned. I should have received a refund of over $200.00. But NO, $63.00. Shipping for me was $51.00 alone. I will never purchase anything from CLAE ever again!
By Daniel J S.
Response from CLAE· Dec 16, 2024
Hi Daniel, we’re truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it must be, especially when it comes to returns and unexpected costs. Please know that we’ll work on improving the return process to ensure it’s clearer.
Shoes are generally comfortable, but the tongue shifts to the side. They should add a tongue loop to prevent that.
By Matthew D.
Response from CLAE· Oct 29, 2024
Hi Matthew, Thank you for your feedback! We're glad to hear that you find the shoes comfortable, but we’re sorry to learn about the issue with the tongue shifting. Your suggestion for a tongue loop is a great idea, and we’ll definitely pass it along to our design team for consideration. If you have any other comments or concerns, feel free to reach out! Best, CLAE Team
The customer service experience is the best you will find on the internet. had an issue with my pair of sneakers and they solved it just the same day I sent the email. Thank you very much! Superb sneakers!
By Ignacio
Response from CLAE· Jul 22, 2024
Hi Ignacio, Thank you so much for your fantastic feedback! We’re thrilled to hear that you had a great experience with our customer service and that we could resolve the issue with your sneakers promptly. If you need anything else, feel free to reach out. We’re here to help! Thank you again, - CLAE Team
Always on time, good&fast delivery, high quality shoes
By jennsp
Response from CLAE· Jul 22, 2024
Hi, Thank you for your feedback and for taking the time to share your experience! - CLAE Team
Shoes are beautiful! I have 3 pairs. Customer service is on point as well. I only wish they made shipping to Canada more affordable.
By Elyssa L.
Response from CLAE· Jul 22, 2024
Hi Elyssa, Thank you so much for your kind words! - CLAE Team
