Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
691 reviews
CLAESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CLAE – Timeless Footwear, For All Walks of Life.Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe.Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship.Made to last. Designed for everyday life.
CLAE (clae.com) has 691 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
691 approved reviews, newest moderated first
Love the shoes! 4th pair of Clae’s. Stylish and comfortable.
By Duane
Response from CLAE· Apr 14, 2026
Hi Duane, Thank you so much for your support, it means a lot to us! We’re really happy to hear you’re enjoying your CLAE sneakers, and especially that this is already your 4th pair.
Bought vegan leather Joshua sneakers a year ago. 1) The website advertised they delivered to my location for free - turned out to be not true, a delivery fee was applied at checkout, and they confirmed "outdated website info" via email; 2) the quality of their vegan leather is horrible: the $160 sneaker fell apart after 6 month of urban walks, no repair possible.
By posting I.
Response from CLAE· Apr 14, 2026
Hi, Thank you for your feedback, and we’re sorry to hear about your experience with the Joshua sneakers. This is not the level of quality we aim to deliver, and we completely understand your disappointment regarding the durability as well as the confusion around the delivery information. If you’re open to it, please feel free to send photos of the shoes to our customer service team at [email protected] so we can review your case in detail and assist you further. Thanks again for taking the time to share this with us.
I have bought shoes from this company back in 2021, the shoes were okay, nothing fancy, lasted for around a year, however, I was bombarded by marketing emails from Day 1. I asked to unsubscribe, yet I continued to get marketing spam, I escalated with an GDPR warning and the company assured me that my data was deleted. The emails stopped for 4 years, and for the last year I’ve started receiving spam again. I contacted their privacy officer, nothing, I contacted their customer support, nothing. I reached out to them on LinkedIn, nothing. This place is mad, this is a huge data breach and they don’t seem to care. I’ve escalated and reported them, hope they get fined
By Alex
Response from CLAE· Apr 14, 2026
Hi Alex, Thank you for bringing this to our attention, and we’re sorry for the frustration caused. As confirmed by our e-commerce manager, you are currently unsubscribed from all of our mailing lists. You will no longer receive any marketing communications from us. If you do receive any further emails, please feel free to share a screenshot with us so we can investigate immediately and identify the source. We take data privacy and GDPR compliance very seriously, and we want to ensure this is fully resolved. Thank you for your patience.
I'm from Germany and they sent me the packet from Netherlands. I bought a shoe costing 200 EUR and for sending back I had to pay 20 EUR for posting it. I would never use their products anymore. Its a rip off.
By Ehsan
Response from CLAE· Apr 13, 2026
Hi, We’re sorry to hear about your experience, this is definitely not the experience we aim to provide. We’re currently working on improving our return process, including return shipping options within Europe, to make it easier and more convenient for our customers. Thank you for your feedback, and we apologize again for the inconvenience caused. CLAE Team
Needed to swap to another color shoe and was a simple easy process. Stoked with the shoes.
By Nick A.
Response from CLAE· Apr 1, 2026
Hi Nick! Thank you for the awesome feedback. We’re so glad to hear the color swap was easy and that you’re happy with your new pair! We try to make things as simple as possible, so it’s great to know we hit the mark for you. Enjoy the new kicks! - CLAE Team
Achat d'une paire faite avec des épluchures de pomme concernant la tige. Je trouvais ça innovant, mais au bout de quelques mois les tiges se sont fissurées à plusieurs endroits ( plis d'aissance ). Cela n'aurait pas été le cas avec du cuir ... " La fleur " du cuir synthétique s'est décollée à certains endroits... Le concept est intéressant mais il faudra apporter plus de résistance à ce matériau Suite à mon avis précédent, les 2 étoiles concernent uniquement la matière de la paire reçue (modèle “Apple”). Le problème rencontré ne remet pas en cause la qualité de l’ensemble de la gamme en cuir synthétique. Je tiens surtout à souligner l’excellent service client, très professionnel et réactif, qui m’a proposé un geste commercial et un remplacement. Je les remercie pour leur sérieux ( 5 étoiles) La maison mérite également d’être saluée pour sa démarche intéressante de mise en avant de nouveaux matériaux écologiques, ce qui est très positif et explique qu’il puisse parfois y avoir des ajustements chez certains partenaires. Cdlt
By Jane
Response from CLAE· Apr 1, 2026
Réponse #1 Bonjour Jane, merci d'avoir partagé votre expérience avec nos baskets en cuir de pomme. Nous sommes navrés d'apprendre que le matériau n'a pas tenu ses promesses de résistance. Bien que ce matériau soit une alternative innovante, il doit rester durable dans le temps. Ce que vous décrivez n'est absolument pas normal. Nous aimerions analyser cela de plus près avec vous : pourriez-vous nous contacter à [email protected] ? Nous ferons le nécessaire pour trouver une solution. Merci, L'équipe CLAE Réponse #2 Bonjour, Nous avons répondu dès réception de votre courrier, le 02 avril à 10h57. Si vous ne trouvez pas notre réponse dans vos spams, merci de bien vouloir nous communiquer : votre numéro de téléphone une adresse Gmail afin que nous puissions vous renvoyer correctement nos mails. Merci pour votre compréhension, L’équipe CLAE
Love em. They look great.
By Jonathan M.
Response from CLAE· Apr 1, 2026
Thank you for the love, Jonathan! We’re so glad you’re enjoying the look of your new pair. - CLAE Team
Return process was too difficult
By Austin C.
Response from CLAE· Apr 1, 2026
Thank you for your feedback, Austin. We sincerely apologize for the frustration. We are currently in the process of reviewing our return logistics to make them more user-friendly, and your comment helps us prioritize those changes. We hope to provide a much better experience for you next time. - CLAE Team
